Logo for ZincFive, Inc.

Service Portfolio Manager

Role overview

Qualifications

  • Bachelor's degree in electrical engineering, power systems, or related field, or equivalent years of experience
  • 5+ years of experience in customer project management, including minimum 3 years in power systems or data center projects
  • Previous supervisory/management experience and excellent customer management (verbal and written) skills
  • PMP certification preferred and proficiency with Microsoft Office and MS Project; experience with software implementation considered a plus

Responsibilities

  • Lead and support the Customer Project Manager team to ensure on-time completion of battery system installation, commissioning, and strategic projects
  • Provide monthly reporting to the Director of Global Service Operations for identified KPIs
  • Implement and maintain a web-based service management system offering real-time equipment status, service history, key customer information, and report generation for internal and external distribution
  • Organize and facilitate meetings with Customer Project Managers to ensure necessary resources are available and coordinate with Sales, Marketing, Operations, Service, and Engineering to support lifecycle success

About the company

ZincFive, Inc. logo

ZincFive, Inc.

Battery & Energy Storage

Harnessing The Power of #GoodChemistry to create nickel-zinc battery solutions that are good for business, good for people, and good for the planet. The global leader in innovation and delivery of nickel-zinc batteries, we apply transformational technology and solutions that provide the power to advance the world with less harmful impacts. Battery power is essential to many expanding and emerging technology markets, including data centers, IT, and intelligent transportation. Our patented nickel-zinc electrochemistry offers robust battery solutions for mission-critical applications while ensuring safety, reliability, and sustainability. The Power of Good Chemistry means the power is always on in a world that’s never off.

Company details

Company typeScaleup
IndustryBattery & Energy Storage
Company size51 - 200

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Job description

The Service Portfolio Manager is responsible for overseeing the service lifecycle of all installed ZincFive systems through the direct coordination of the Customer Project Managers and the Strategic Projects Director. The position may be performed remotely from home or onsite in headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.

Service Portfolio Manager Job Duties: 

  • Leads and supports Customer Project Manager team to ensure completion of battery system installation, commissioning project, and strategic projects
  • Provides monthly reporting to the Director of Global Service Operations for identified Key Performance Indicators
  • Responsible for implementing a web-based service management system that provides a real-time resource for equipment status, service history, key customer information, and the ability to generate summary reports for both internal and external distribution
  • Provides direct review and development of applicable action items in response to project feedback and evaluation
  • Cooperates and works closely with internal and external stakeholders associated with both the installation and commissioning of ZincFive systems, as well as specified strategic projects
  • Organizes and facilitates meetings with Customer Project Managers in order to ensure that the necessary resources are available to support planned projects.
  • Advises the Director of Global Service in areas of Field Service Personnel staffing needs
  • Visits key customers and projects in the field, with up to 25% travel
  • Partners closely with Sales, Marketing, Operations, Service and Engineering to ensure the successful projected lifecycle of ZincFive systems


Job Requirements: 

  • Bachelor’s degree in electrical engineering, power systems or a related field, or equivalent years of experience
  • 5+ years experience in customer project management
  • Minimum 3 years of experience in customer project management for power systems or data center background
  • Previous supervisory/management experience
  • Excellent customer management skills for both verbal and written communication 
  • Proficient in Microsoft Office and Project as well as other software required for project management
  • Excellent attention to detail
  • Excellent time management and organizational abilities
  • Excellent interpersonal skills
  • Must have proven experience in managing complex projects from all project management aspects
  • Ability to work with multiple stakeholders to manage projects to completion
  • Ability to coordinate efforts of various teams to provide the right skills at the right time for successful project management
  • Experience with and ability to manage project change management and risk mitigation
  • Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement


Preferred Experience/Skills: 

  • PMP certification
  • Software implementation experience

Key Competencies:  

  • Attention to detail
  • Communication skills - verbal and written
  • Customer service oriented
  • Teamwork

Physical Requirements and Working Conditions: 

  • Work involves extended periods of sitting at a computer, some repetitive motion, and lifting up to 15 pounds occasionally
  • Ability to travel by air, train, bus and car
  • Normal and home office environment
  • Must be able to wear required PPE on the face and body


Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.

In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave.

ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre- employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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