Experience in client relationship management, preferably in recruitment or staffing, with remote/home-based work
Excellent communication and interpersonal skills for multi-channel engagement (phone, video, email)
Ability to manage a large client portfolio (100+ clients) and handle inquiries, prioritization and workload proactively
Strong business acumen to identify opportunities for account growth (additional roles, increased hours) and ensure adherence to company policies
Requirements:
Build and manage strong client relationships across the specified region; take over client management after job briefs and maintain proactive communication
Present quality-matched candidates from the recruitment team, facilitate and promptly follow up on interviews, and support discovery calls when required
Respond to client queries, manage workloads, and advocate for timely interview scheduling via calls, email and video (phone as first step)
Identify and convert opportunities to grow client accounts through additional roles, increased hours, and proactive relationship development while adhering to Virtual Coworker’s standards and policies
Job description
· Build and manage strong client relationships across the specific region
· Take over client management once job briefs are submitted
· Present quality-matched candidates provided by the recruitment team
· Facilitate and follow up on interviews promptly
· Keep up communication via calls, email, and video - phone preferred as first step
· Respond to client queries and manage workloads proactively
· Manage a portfolio of approximately 100+ clients (volume may fluctuate)
· Make smart decisions quickly, always with Virtual Coworker’s standards and business policies and procedures in mind
· Identify and convert opportunities to grow client accounts through additional roles, increased hours
· Assist with facilitating discovery calls when required
· Identify and convert opportunities to grow client accounts through additional roles, increased hours, and proactive relationship development
