Senior Operations Manager

About the Company

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

About the Role

The Senior Manager of Operations – Remote Patient Monitoring (RPM) is responsible for leading the operational strategy, performance, and scalability of the organization’s RPM programs. This role oversees cross‑functional teams responsible for patient enrollment, device logistics, and revenue cycle processes.

The position ensures RPM programs achieve operational efficiency, regulatory compliance, and financial performance targets while scaling patient enrollment and optimizing care delivery.

The role partners closely with clinical leadership, finance, IT, and executive leadership to build a high‑performing RPM service line.

Responsibilities

Lead day‑to‑day RPM operations including patient enrollment, device deployment, operations workflows, and billing operations

Develop scalable operational processes and standardized procedures

Support growth of RPM enrollment across provider networks

Monitor operational KPIs such as activation rates, enrollment, retention, and billing capture

Lead operational improvement initiatives to increase efficiency and scalability

Manage operational teams including, enrollment staff, device logistics, and billing personnel

Partner with finance to track program revenue, cost per patient, and margins

Ensure compliance with CMS RPM billing requirements (CPT 99453, 99454, 99457, 99458)

Collaborate with clinical, IT, and product teams to implement new digital health technologies

Team Leadership

Recruit, train, and mentor operational staff

Develop staffing models to support program growth

Conduct performance evaluations and coaching

Foster a culture of accountability and continuous improvement

Financial & Operational Performance

Manage RPM operational budgets

Monitor revenue per patient per month (PMPM)

Ensure accurate billing and documentation compliance

Optimize operational cost‑per‑patient metrics

Required Qualifications

Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field

Master’s degree (MBA, MHA, MPH, MSN) preferred

7–10 years of healthcare operations experience

3–5 years of leadership experience

Experience with telehealth, remote patient monitoring, population health, or care management programs