Virtual Navigator

Established in 1993, YRGMERF is a pioneering non-governmental organisation in India, committed to transforming lives through integrated healthcare, inclusive partnerships, and forward-looking research. Grounded in the values of integrity and sustainability, we address both immediate and evolving societal challenges empowering communities to attain equitable and lasting health outcomes. We provide comprehensive services across prevention, care, support, and treatment, particularly for those affected by HIV and other infectious diseases.

Role Overview

The Virtual Navigator will play a crucial role in implementing virtual interventions under the GFATM-supported project, guided by the National AIDS Control Organisation (NACO). This role involves providing information, counselling, and navigation support through various social media and dating apps to individuals at risk of HIV and STIs.

This position is flexible and inclusive, open to full-time, part-time, and remote working arrangements. We strongly encourage women looking to restart their careers, as well as professionals seeking flexible work opportunities, to apply.

The Virtual Navigator should be creative, skilled in creating posts, short reels, and engaging messaging, and adhere to NACO and SACS guidelines. Flexibility and multilingual capabilities are essential, as the role may require outreach and client engagement beyond standard office hours, based on client availability.

Key Responsibilities

Outreach and Engagement:

• Utilize various tools for social media outreach, including WhatsApp groups, to reach individuals at risk of HIV & STI who are currently not covered by NACO programs.
  
• Set and achieve monthly targets for outreach and convert engaged individuals to undergo risk assessment, access HIV & STI counselling, testing/screening, and treatment services.
  

Information and Counselling:

• Provide information on sexual health, HIV and STIs risk behaviours, prevention practices, benefits of treatment for HIV-positive individuals, partner testing, and mental health.
  

Confidentiality and Respect:

·        Maintain strict client confidentiality and ensure respectful, non-judgmental communication across all digital platforms.

Follow-Up and Referrals:

• Prepare and use a due list of clients needing follow-up and referrals, coordinating with counsellors to complete these tasks.
  

Content Documentation:

• Document key message areas based on client interactions, ensuring messages are vetted by the counsellor and manager according to SOPs for content creation.
  

Issue Logging:

• Record and maintain a log of any issues or adverse events encountered during client interactions to help prepare training content.
  

Client Journey Management:

• Take overall responsibility for the client's journey through various services, including HIV screening, confirmatory testing, follow-up, and linkages to ART and SSK services as necessary.
  

Documentation:

• Maintain all necessary documentation related to services provided to clients as required by the project.
  

Additional Duties:

• Undertake any other tasks assigned by the supervisor within the project's scope.
  

Requirements

Requirements

Qualifications:

• Proven experience in digital outreach, social media engagement, or online client interaction.
  
• Creativity in developing engaging content such as posts, reels, and messages.
  
• Strong understanding of sexual health, HIV, and STIs (preferred).
  
• Excellent written and verbal communication skills.
  
• Ability to maintain confidentiality and demonstrate empathy in client interactions.
  
• Flexibility to work in remote or hybrid settings, including non-standard hours if required.
  
• Open to candidates returning to the workforce after a career break.
  
• Multilingual capabilities are preferred.
  

Experience:

• Experience leading digital interventions/service delivery and data management through online platforms.
  
• Experience in digital intervention management, including scoping, planning, managing, and assessing impact/outcomes, with an understanding of IT and HIV/AIDS.
  
• Adequate technical understanding of backend operations of online platforms for service delivery in Public Health/HIV&AIDS. 
  

Skills:

• Analytical skills for preliminary data crunching and course corrections, preferably with knowledge of Google Analytics and data from social media and dating apps.
  
• Excellent written and oral communication, liaison, and negotiation skills.
  
• Self-motivated, with the ability to lead project activities independently with minimal supervision.
  

YRG is an equal-opportunity organisation. At YRG, we are committed to supporting inclusion and diversity as part of our values. We celebrate employee’s differences in abilities, sexual orientation, ethnicity, faith, and gender. Our team are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives.