About YRG MERF

Established in 1993, YRGMERF is apioneering non-governmental organisation in India, committed to transforminglives through integrated healthcare, inclusive partnerships, andforward-looking research. Grounded in the values of integrity and sustainability,we address both immediate and evolving societal challenges empoweringcommunities to attain equitable and lasting health outcomes. We providecomprehensive services across prevention, care, support, and treatment, particularly for those affected by HIV and other infectiousdiseases.

Role Overview

The IT Infrastructure Engineer will support the organisation’s IT infrastructure operations, including networksystems, hardware, security, cloud environments, and end-user support. The role is responsible for ensuringreliable infrastructure performance through effective implementation,maintenance, troubleshooting, monitoring, and technical support services.

The ideal candidate will possess strongtechnical expertise, problem-solving capabilities, and the ability to work indynamic environments requiring both field and remote infrastructure support.

Key Responsibilities

Infrastructure Operations and Support

•        Support the planning,deployment, implementation, and maintenance of IT infrastructure systems.

•        Assist in hardware implementation, software configuration, and network capability enhancement.

•        Monitor infrastructure environments to ensure optimal system performance and availability.

•        Supportdata backup processes, disaster recovery planning, and infrastructuremaintenance activities.

•        Perform troubleshooting and resolution of hardware, software, network, and connectivity issues.

•        Assist in server, storage, and network administration activities.

Systems Administration and Security

•        Support Microsoft Active Directory administration and endpoint management

•        Assist in maintaining IT security systems and ensuring infrastructure compliance standards.

•        Support patch management, provisioning, and automation of endpoint devices where applicable.

•        Assist in log analysis, system monitoring, andtroubleshooting of operational issues.

•        Support NAS and NAS-to-Cloud configurations and cloud platform integrations.

Helpdesk and User Support

•        Provide Help Desk and desktop support services for organisational users.