Key Facts

Remote From:

EMEA

Category: Sales Trainer

Full time

Mid-level (2-5 years)

English, French, German

Hard Skills

Instructional Design Atlassian Confluence Learning Analytics Developing Training Materials Customer Engagement Strategy Project Management Stakeholder Communications Customer Success Management Presentation Training Client Services +3 more

Other Skills

•
Collaborative Learning
•
Active Listening
•
Teamwork
•
Results Focused

Roles & Responsibilities

3+ years of experience as a Trainer or client-facing experience in Customer Success/Care
Recognized for listening and teaching skills
Excellent writing and verbal communication skills with impeccable spelling/grammar in German, English, and French
Proactive, results-oriented mindset and ability to work in a fast-paced environment

Requirements:

Own the Engagement Academy's One-to-Mvery-One offering (Stadium webinars) and ensure clients master the platform and Collaborative Learning methodology from onboarding onward, building a scalable learning ecosystem
Host Stadium webinars and Academy workflows, gather peer feedback, drive platform engagement, and update the Engagement Academy to align with the latest product releases; contribute to Confluence with best practices
Collaborate with Customer Success and Product teams to address client friction points and ensure training meets client needs; translate insights into actionable improvements
Lead a project to enhance the One-to-Many strategy (e.g., new formats, gamification, localized content) and participate in Discovery Meetings to share client usage insights; monitor and iterate on the training catalog

360Learning

Edtech: Education + Technology

About 360Learning

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 300+ team members across New York, Paris, and London.

Company type: Scaleup

Industry: Edtech: Education + Technology

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement.

By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 month, you will:

Master our Platform's core user experience and the Collaborative Learning methodology

Become a platform expert (from a user & admin perspective) and get certified on our methodology.

Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine.

Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 months, you will:

Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.

Identify and execute your updates on the Engagement Academy to align with the latest product releases.

Define your quarterly priorities in relation to the Support & Services roadmap with your coach.

Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 months, you will:

Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).

Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.

Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.

Build new processes and update Confluence with the information needed for the team's daily work.

Within 12 months, you will:

Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.

Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).

Develop advanced toolkits and training paths based on the most successful client use cases.

The Skills Set:

3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.

You are recognized for your listening and teaching skills

You express your ideas in a clear and concise manner, both in writing and orally

You are proactive and prefer working in a strong results-oriented culture

A past experience in the learning industry is a plus

You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.

Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

Compensation: Package includes base salary, a variable component and equity 📈

Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.

Balance: Flexible hours, full remote work possible anywhere in France 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process:

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with our LEC Coach

Case Study Meeting with our LEC Coach and a member of the team

Clarification Meeting with our Head of professional Services EMEA

Culture Fit Meeting with our VP Global Professional Services

Offer !

Who We Are

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

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