Account Director

Description

TITLE Account Director
DEPARTMENT Client Services
DIVISION NPD LATAM
LOCATION Remote - LATAM

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

At NP Digital, we are looking for an Account Director to lead strategic client relationships with local and regional clients across LATAM.

This role serves as the central point of integration across multidisciplinary teams (Earned, Paid, Creative, and Data), ensuring all disciplines are fully aligned with each client’s business objectives and growth priorities.

The Account Director is responsible for driving account performance, defining the strategic direction of each account, and identifying growth opportunities. This includes translating complex performance data into clear, actionable insights for both clients and internal teams.

Beyond execution, this role plays a critical part in ensuring consistency in quality, strategic thinking, and delivery standards across accounts—acting as the ultimate owner of final deliverables and the overall health of each client relationship, as well as long-term growth.

This is a newly created role to support our growing team. To be considered, candidates must reside and be eligible to work in Latin America and are required to be fluent in English.

ABOUT THE RESPONSIBILITIES

• Lead strategic client relationships across LATAM, acting as the primary point of contact and trusted advisor.
• Define and drive a holistic strategic vision for each account, fully aligned with business objectives and growth priorities.
• Act as the central integrator of multidisciplinary teams (SEO, Email Marketing, Organic Social, Creative, Paid Media, etc.), ensuring alignment and cohesion across all initiatives.
• Oversee the end-to-end planning, execution, and continuous evolution of digital strategies.
• Own overall account performance, ensuring efficiency, profitability, and achievement of KPIs.
• Analyze performance, investment, and ROI to identify optimization levers and unlock growth opportunities.
• Ensure alignment on priorities, timelines, and expectations across internal teams and clients.
• Identify and drive upsell, cross-sell, and long-term account growth opportunities.
• Ensure the highest standards of quality, strategic thinking, and delivery across all outputs.
• Lead executive-level presentations, strategic discussions, and business reviews with senior stakeholders.
• Act as the ultimate owner of final deliverables and the overall health and growth of each client relationship.

ABOUT YOU

• Bachelor’s degree in Business, Marketing, or a related field. MBA or equivalent is a plus.
• 7+ years of experience in digital marketing, with at least 3 years in a senior account leadership role within a digital marketing agency.
• Proven track record of growing and retaining complex, enterprise-level accounts, including successful upsell and cross-sell initiatives.
• Strategic mindset with the ability to translate business goals into actionable digital marketing strategies.
• Strong ability to develop high-quality, client-ready presentations, with clear storytelling and executive-level structure.
• Experience leading and mentoring cross-functional teams, aligning disciplines such as SEO, Email Marketing, Organic Social, Creative, and Paid Media toward shared client objectives.
• Solid understanding of key digital marketing disciplines, including SEO, Email Marketing, Organic Social, Creative, and Paid Media.
• Strong ability to engage, influence, and build trust with C-level and senior stakeholders, both internally and on the client side.
• Excellent communication, negotiation, and presentation skills, with confidence leading executive-level business reviews.
• Highly organized, autonomous, and able to manage multiple accounts and priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with project management tools.
• Fluency in Spanish and English (written and spoken) is required.

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.

ABOUT OUR BENEFITS

• We offer a comprehensive and flexible benefits package to all regular, full-time employees.

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.