Insurance Verification & Authorization Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing multi-location physical therapy practice.

This role is primarily focused on insurance verification and authorization, supporting a high-volume clinic environment with accurate and timely processing of patient insurance information. You will play a critical role in ensuring patients are properly verified and authorized prior to their appointments, helping the clinic operate efficiently and avoid billing delays.

About the Practice

Our client operates multiple clinics with a large and growing team of providers, delivering high-quality physical therapy services to a diverse patient population.

With a high volume of patient evaluations each week, the team is focused on improving operational efficiency—particularly in insurance workflows—as they transition into a new EMR system.

They value accuracy, adaptability, and team collaboration, and are looking for someone who can support their administrative processes and help streamline insurance operations.

Key Responsibilities

• Insurance Verification & Authorization (Primary Focus)
  

• Verify patient insurance eligibility and benefits prior to appointments
  

• Obtain and manage prior authorizations, including phone-based verifications
  

• Handle a variety of insurance types including Medicare, commercial plans, workers’ compensation, and auto claims
  

• Ensure all insurance information is accurate and updated in the EMR
  

• Track and follow up on pending verifications and authorizations
  

• Communicate with insurance providers to resolve discrepancies and clarify coverage
  

Administrative & Back-Office Support (Secondary)

• Process incoming faxes and upload documents into the EMR system
  

• Maintain accurate and organized patient records
  

• Assist with general administrative and data entry tasks
  

• Support workflow improvements during EMR transition
  

Tools & Systems

• PROMPT EMR
  

• Weave (VoIP phone system)
  

• SR Fax (integrated with EMR)
  

• Slack / WhatsApp (backup communication)
  

• Zoom (training and onboarding)
  

Requirements

• 2+ years of experience in medical insurance verification and authorization
  

• Strong understanding of Medicare, commercial insurance, workers’ compensation, and auto claims
  

• Experience handling high-volume, repetitive administrative workflows
  

• Excellent attention to detail and accuracy
  

• Strong verbal and written English communication skills
  

• Comfortable making phone calls to insurance providers
  

• Ability to work independently and manage tasks efficiently
  

• Adaptable and able to learn new systems quickly
  

• Experience with PROMPT EMR is a plus
  

Non-Negotiables

• Strong experience in medical insurance processes
  

• High attention to detail and accuracy
  

• Ability to handle high-volume workloads
  

• Strong communication skills
  

• Self-starter with a proactive mindset
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.