This is a remote position.

This established physical therapy practice is dedicated to delivering an exceptional healthcare experience through empathetic, efficient, and effective care. Their mission is not only to help patients recover but also to empower them with the knowledge and tools needed for long-term success in managing movement and pain.

Key Responsibilities

Phone & Front Desk Support (Primary Focus)

• Answer a high volume of incoming calls and route them appropriately
  

• Provide excellent customer service and assist patients with inquiries
  

• Ensure accurate and professional communication with every patient interaction
  

Patient Scheduling & Coordination

• Schedule and manage patient appointments
  

• Maintain and update the clinic calendar
  

• Confirm appointments and assist with rescheduling
  

• Coordinate schedules with providers to ensure efficiency
  

Patient Communication & Support

• Respond to patient inquiries via phone and email
  

• Provide clear and helpful information to patients
  

• Support a positive patient experience from first contact to follow-up
  

Administrative & Reporting Support

• Run reports for leadership using the EMR system (Tebra)
  

• Assist with data entry and basic reporting
  

• Maintain accurate patient records and documentation
  

Operational Support

• Help reduce workload for in-clinic staff by managing calls and scheduling
  

• Support clinic operations as the practice prepares for expansion
  

• Assist in maintaining smooth day-to-day workflows
  

Tools You’ll Use

• Tebra (EMR & billing system)
  

• Comcast (phone and VoIP system)
  

Requirements

Experience in a medical front desk, scheduling, or call-heavy role

Strong phone communication and customer service skills

Ability to handle a high volume of calls efficiently and professionally

Experience with EMR systems (Tebra experience is a plus)

Highly organized with strong attention to detail

Comfortable working in a fast-paced healthcare environment

Non-Negotiables

• Strong customer service and communication skills
  

• Professionalism and ability to represent the practice well
  

• Team-oriented mindset and willingness to support others
  

• Reliability and consistency in performance
  

Benefits

Competitive salary commensurate with experience

Opportunities for professional growth and development

Work in a collaborative and supportive team environment

Be part of a growing healthcare practice making a meaningful impact