Role overview

Qualifications

Fluent German communication
Pleasant demeanor with customer-oriented approach and strong communication skills
Computer literacy; eager to learn and quickly adapt to new environments
Willingness to work shifts Monday-Sunday 09:00-22:00, including holidays; part-time positions accepted

Responsibilities

Handle incoming customer calls in German, providing information and support
Resolve inquiries related to orders, including returns, complaints, late shipments, and damaged goods
Assist customers with account and invoice questions
Participate in training and onboarding to learn processes and tools

Key facts

Remote from: Slovakia
Full time
Customer Support
German

Hard skills

Order Management Inbound Calls Customer Complaint Resolution Account Management Invoicing Shift Scheduling Computer Systems Customer Experience Improvement

Other skills

Customer Service
Computer Literacy
Friendliness
Communication
Adaptability
Learning Agility
Social Skills
Problem Solving

About the company

Cross Border Talents

Staffing & Recruiting

Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

Company details

IndustryStaffing & Recruiting

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Do you like to speak German well? Are you looking for work from home, including start day and training? Can you adapt to shift work, especially afternoon and weekend shifts? We have an interesting job opportunity for you!

What will your job be?

Handling incoming phone calls from customers, answering their questions and resolving their concerns regarding orders (returns, complaints, late shipments, damaged goods), customer accounts, invoices, etc. invoices, etc.

If you've never done anything like this before, don't despair, we'll be happy to teach you everything.

Requirements

- Excellent communication in German is a prerequisite.

- You have a pleasant demeanor, good communication skills and a customer-oriented approach.

- You know how to use a computer, are eager to learn and can quickly find your way around a new environment.

- You can get used to working in shifts between Monday and Sunday from 09:00 to 22:00, including public holidays and weekends (the weekly working fund is 38.75 hours). Part-timers are also accepted.