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Head of Accounting / Controller

Role overview

Qualifications

  • 8+ years of progressive accounting experience, ideally across a mix of public accounting and high-growth SaaS or enterprise software environments.
  • Strong command of U.S. GAAP, monthly close, revenue recognition, and internal controls.
  • Experience building or upgrading accounting processes in a company that moved from scrappy to more institutional.
  • CPA strongly preferred.

Responsibilities

  • Own monthly, quarterly, and annual close, including journal entries, reconciliations, financial statement preparation, and close calendar management.
  • Lead the transition toward GAAP-like accrual accounting and stronger revenue recognition practices.
  • Design and document accounting policies across revenue, accruals, prepaid expenses, commissions, software capitalization, and reserves as needed.
  • Build reliable AR, AP, expense reimbursement, and vendor payment workflows with clear controls and approval paths.

About the company

Netomi logo

Netomi

Artificial Intelligence & Machine Learning Services

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - Β‘QuΓ© bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup
IndustryArtificial Intelligence & Machine Learning Services
Company size51 - 200

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Job description

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

Netomi is looking for a strong operator to build and lead the accounting function at a critical stage of scale. This person will own the close, elevate the company from lightweight cash-based processes toward disciplined accrual accounting, improve controls, and create a finance operating backbone that management and investors can trust.

This is not a maintenance role. The right candidate is hands-on, systems-minded, comfortable with ambiguity, and excited to build clean processes in a fast-moving enterprise AI environment.


Responsibilities:
  • Own monthly, quarterly, and annual close, including journal entries, reconciliations, financial statement preparation, and close calendar management.
  • Lead the transition toward GAAP-like accrual accounting and stronger revenue recognition practices.
  • Design and document accounting policies across revenue, accruals, prepaid expenses, commissions, software capitalization, and reserves as needed.
  • Partner with Finance, Sales, Legal, and Operations to ensure customer contracts are reflected correctly in invoicing and accounting treatment.
  • Build reliable AR, AP, expense reimbursement, and vendor payment workflows with clear controls and approval paths.
  • Improve audit readiness, support tax and compliance workstreams, and coordinate with external accountants, auditors, and advisors.
  • Evaluate and improve systems, including ERP/accounting stack, spend management tools, and close tooling.
  • Hire, coach, and manage future accounting team members over time.
  • What Success Looks Like in 12 Months:
  • A predictable monthly close with clear ownership, deadlines, and reconciliations.
  • Accrual-based reporting that management and investors can rely on.
  • Cleaner revenue accounting and contract-to-invoice workflows with fewer manual workarounds.
  • Stronger controls over spend, payments, approvals, and balance sheet integrity.
  • A scalable accounting foundation that can support fundraising, diligence, and future audits.

  • Requirements:
  • 8+ years of progressive accounting experience, ideally across a mix of public accounting and high-growth SaaS or enterprise software environments.
  • Strong command of U.S. GAAP, monthly close, revenue recognition, and internal controls.
  • Experience building or upgrading accounting processes in a company that moved from scrappy to more institutional.
  • Comfort working directly with finance leadership, founders, and cross-functional business partners.
  • Strong systems orientation; experience with NetSuite, QuickBooks, or comparable ERP tools, plus spend tools such as Ramp, Brex, or Expensify.
  • Hands-on mindset with sound judgment and strong attention to detail.
  • CPA strongly preferred.

  • Nice to Have:
  • Experience with enterprise contracts, consumption or usage-based pricing, or complex invoicing environments.
  • Exposure to AI, software infrastructure, cloud cost allocation, or revenue operations.
  • Experience preparing a company for financing, audit, or major diligence processes.
  • Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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