Role overview

Qualifications

8–12 years of product design experience
Proven ownership of large, ambiguous initiatives from zero to shipped
High agency to find and solve problems
Strong systems thinking in designing coherent frameworks

Responsibilities

Own end-to-end design for platform-foundation initiatives
Bring coherence to the control tower for agent configuration and monitoring
Drive the design side of the PLG transition with self-serve onboarding
Work directly with enterprise customers to design solutions for complex CX environments

Key facts

Remote from: Indiana (USA)
Full time
Senior (5-10 years)
Product Designer
Polish

Hard skills

Software As A Service (SaaS) Customer Experience Improvement Artificial Intelligence Google Data Programming Tools

Other skills

Systems Thinking
Collaboration
Problem Solving
Communication
Curiosity

About the company

Netomi

Artificial Intelligence & Machine Learning Services

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup

IndustryArtificial Intelligence & Machine Learning Services

Company size51 - 200

Links

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Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

You'll own complex, foundational initiatives that shape the core of our platform, starting with our customer-facing control tower, where enterprises design, govern, and monitor their AI agents. Your job is to connect product strategy to coherent, elegant UX: taking ambiguous, technically deep problem spaces and turning them into experiences that feel inevitable.

Responsibilities

Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX

Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers

Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call

Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world's most complex CX environments

Establish design patterns, systems, and quality bars that other designers and engineers build on

Partner deeply with Product, Engineering, and Customer teams across geographies

Requirement

8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus)

Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec

High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission

Unleashed curiosity about customers, AI, systems, and how the business works

Strong systems thinking: you design coherent frameworks, not one-off screens

Excellent collaboration and communication across cross-functional and distributed teams

Portfolio demonstrating craft, rigor, and measurable impact on complex products

Why This Role

Consequential scope: your work sets the foundation for the platform's future, not incremental polish

Real customer problems: direct exposure to Fortune 500 CX challenges and the satisfaction of solving them

The PLG inflection point: join at the moment design leverage is highest

Frontier domain: agentic AI is being defined right now; you'll help define what humans need to trust and control it

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.