Key Facts

Remote From:

Virginia (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

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Customer Service
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Customer Service
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Outlook
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Success Driven
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Accountability
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Professionalism
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Communication
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Time Management
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Proactivity
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Detail Oriented
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Reliability

24x7 Direct

About 24x7 Direct

Looking for a reliable outsourcing partner that can help your business grow? Look no further than 24x7 Direct!At 24x7 Direct, we offer a wide range of outsourcing solutions to help businesses of all sizes save money, boost efficiency, and achieve their goals. Whether you're looking to outsource your customer service, IT support, accounting, or any other business function, we've got you covered.Our team of highly skilled professionals is based in the Philippines, one of the world's top outsourcing destinations. With years of experience and a commitment to excellence, we're proud to offer our clients the highest quality services at a fraction of the cost of traditional in-house staffing.But we're not just about saving you money - we're also committed to delivering outstanding customer service and support. We work closely with our clients to understand their unique needs and requirements, and we're always available to answer questions, provide guidance, and offer support.So if you're ready to take your business to the next level, let 24x7 Direct be your outsourcing partner. Contact us today to learn more about our services and how we can help your business thrive.www.24x7direct.com.au

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

PHILIPPINE-BASED FILIPINO APPLICANTS

Role Overview

We are seeking a Digital Marketing and Customer Service Virtual Assistant to support marketing execution and client communications across multiple business streams. The role involves creating high-quality content for social media, ads, websites, and email marketing, while managing enquiries and acting as the first point of contact across digital channels. The ideal candidate is highly organised, proactive, detail-oriented, and brings strong digital marketing experience along with a warm, professional approach to customer service.

You will be responsible for managing key activities such as the following:

Content Creation

Social media content creation & editing
Video Editing
Blog/content writing
Email marketing
Lead magnet development
Brochures and other content

Social Media

Create and publish social media content
Manage multi-platform social media engagement
Repurpose content across channels (Instagram, YouTube, LinkedIn, TikTok, etc.)
Monitor and respond to comments and messages
Conduct social media outreach and appointment setting
Develop and manage social media strategy
Track and report on key performance metrics (KPIs)
Stay updated on trends, tools, and best practices
Engage in relevant Facebook Groups and share content

Digital Marketing

Create and manage content across digital channels (Meta Ads, Go High Level, websites)
Use AI tools (e.g. Claude) to streamline and automate tasks

General Admin

Manage client communications, enquiries, and appointment bookings
Handle pre/post booking follow-ups and customer coordination
Provide concierge-style support and phone assistance
Perform general admin tasks, including Xero reconciliation

Requirements

Minimum 3 years of experience in a digital marketing and/or social media across platforms
Graphic Design and Video Editing experience is a must
Experience with Go High Level is highly desired
A portfolio is required
Familiarity with Xero, AI tools such as Claude Cowork, Meta and Google Ad is preferred
Proficient with Canva, Capcut, Microsoft Office (Outlook, Word, Excel, PowerPoint, OneDrive)
Excellent customer service skills
Degree qualified (preferred)
Proactive, results-driven, efficient, process-oriented
High attention to detail

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

Discipline and commitment to set working hours (strict shift times, not flexible)

Use of time tracking software during work hours

Active participation in team and client calls with your camera ON

Consistent availability and responsiveness throughout your shift

Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.