This is a remote position.
Philippine-based Filipino applicants.
The Customer Service VA is responsible for the seamless "behind the scenes" management of our client's 24/7 indoor golf facilities. This role blends real-time surveillance monitoring with proactive membership administration and high-touch customer service to ensure a premium, safe experience for all members.
Key Responsibilities
Surveillance & Facility Security:
- Monitor live CCTV feeds across multiple sites to ensure safety protocols are followed.
- Identify and escalate unauthorized access or equipment misuse.
- Perform "virtual walk-throughs" at set intervals to check facility tidiness and status.
Membership & Admin Management:
- Process new membership sign ups, cancellations, holds, and membership upgrades.
- Audit members account for payment failures and follow up on billing issues.
- Maintain the accuracy of the facility’s booking system and MMS.
Customer Service and Communication:
- Manage the ticketing queue (HelpDesk) with a focus on First Response Time.
- Provide real-time support for members having technical issues with simulators or door access.
- Distribute member newsletters and facility updates.
Event Coordination:
- Manage the administrative backend for leagues, tournaments, and Learning bookings.
- Coordinate with local site leads for physical event prep requirements.
Retail Coordination:
- Review and manage stock levels for onsite leads to replenish and escalate retail ordering cycles with management.
- Be a communications conduit between any retail experiences of members and order deliveries. Providing updates and managing the back-end process of fulfilment.
Requirements
- Exceptional written and verbal English skills (Australian/Neutral accent preferred for member outreach).
- Ability to clearly explain services and product features Ability to guide customers through the buying process.
- Ability to critically think through solutions for customers
- Ability to write emails
Digital Technical Skills:
- Computer literate with CRM experience and strong working knowledge of Microsoft/Google suite applications – previous experience expected.
- Experience with Helpdesk tools, and Surveillance (VMS) software or remote desktop management (TeamViewer)
- Proficient with online calendars and scheduling
- Make travel/event arrangements with skills to conduct online research
- Presentation and report preparation skills
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
- Discipline and commitment to set working hours (strict shift times, not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: PHP 35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-month probation
6. 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 10AM to 6PM Philippine time, Monday to Friday
Initial 40 hours/week (Scalable to 24/7 coverage). Future split shifts across 7 days a week with the team as service scales up.
Salary: PHP35,000
