Key Facts

Remote From:

Full time

Spanish, English

Hard Skills

Microsoft Operating Systems IT Asset Management Cisco Networking Windows Domain System Monitoring Project Collaboration Escalation Procedures Microsoft 365 Hardware Support Problem Management Help Desk Support Network Troubleshooting PC Configuration Citrix Systems Customer Centricity

Other Skills

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Troubleshooting (Problem Solving)
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Communication
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Field Technician experience
Ability to travel up to 50%
Cisco and Networking experience
Basic Microsoft Windows/Microsoft 0365 environment

Requirements:

Serve as point of contact within the IT Operations to provide technical support to end-users
Help users on a day-to-day basis with IT-related issues
Troubleshoot software and network issues
Perform first-level problem determination and resolution

Confie

Insurance

About Confie

Confie is the largest personal lines insurance agency in the US. Since the day we established ourselves in 2008, we quickly grew to become the nation’s leading independent insurance provider for personal lines. Personal lines insurance includes auto, motorcycle, homeowners, renters, life, and health among others. We are passionate about serving our customers in their local communities through our click, call, or come-in approach. We live by our aspiration to be the most trusted source of insurance solutions so our customers can have peace of mind. In the insurance industry, we have been recognized as the #1 personal lines leader in the nation for the past seven years. Confie is the only independent agency focused on personal lines insurance that consistently ranks in the Top 10 Property/Casualty agencies in the U.S. Our customers know us as friendly, professional, trustworthy, and knowledgeable. They recognize our brands and the great value we provide, and count on us for insurance solutions at competitive prices. We provide them quality coverage in the diverse communities that we serve. We believe that our employees are our brand. Our employees enjoy a positive, dynamic, inclusive and collaborative workplace where performance is rewarded, education is promoted, and employees have exciting opportunities to advance their careers. We strive to help every employee embrace our corporate values in everything they do. We promote a positive, workplace, and find satisfaction in a job well done. The secret to our continued success is our talented, diverse and dedicated employees. We are proud of our leading position in terms of employee diversity within our industry. At Confie, we offer competitive pay, great benefits, work-life balance, and significant upward opportunities for employees with passion. We look forward to you being a part of our team! Disclaimer: *2023 Top 50 Personal Lines Agency in Insurance Journal

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 1001 - 5000

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Job description

Pay Range:

$24.00 - $26.00 / Hour

Our Perks:

Generous PTO plans, sick pay and health benefits
Annual bonus based on employment standing*
Work from home and hybrid model employment
Confie Enablement Fund/ Scholarship Program
I-Care Recognition Program
Corporate Social Responsibility Program
Diversity, Equity and Inclusion Initiatives
Confie Hub and Discount Programs (Gym Membership)

Purpose

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software

Essential Duties & Responsibilities

Serve as point of contact within the IT Operations to provide technical support to end-users

Help users on a day-to-day basis with IT-related issues

Computer repair and troubleshooting

Troubleshoot software and network issues

Troubleshoot basic Active Directory/Window Domain issues

Perform proactive maintenance in PCs and Printers

Configure and install PCs, printers, and scanners

Perform first-level problem determination and resolution

Escalate unresolved issues to appropriate team members

Monitor and follow up on outstanding issues and update users on the current status

Assist with special projects as needed

Consistently meet or exceed requirements/performance criteria

Qualifications and Education Requirements

Field Technician experience

Ability to travel up to 50%

Cisco and Networking experience

Basic Microsoft Windows/Microsoft 0365 environment

Experience with Asset Management and ITSM Platforms

Excellent attitude and interpersonal skills

Communicate effectively and professionally with all levels of personnel

Detail and customer service-oriented

Problem-solving skills to resolve issues

Must be willing to work outside normal business hours as needed

Must have strong Microsoft Windows 10 hands-on experience

English fluency

Preferred Skills

Bilingual in English/Spanish preferred

Citrix/iGEL experience

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Notice

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com

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