Director of Business Transformation

Pay Range:  

• $150000 - $175000 / year

Our Perks: 

• Generous PTO plans, sick pay and health benefits
• Annual bonus based on employment standing*
• Work from home and hybrid model employment
• Confie Enablement Fund/ Scholarship Program
• I-Care Recognition Program
• Corporate Social Responsibility Program
• Diversity, Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

Purpose

To lead Confie's business process improvements and business transformation agenda across a diversified operating model that includes insurance distribution and general agency operations, business process outsourcing (BPO), franchising, and enabling corporate functions

Run the reengineering center of excellence, establish standards and prioritization, and partner with business and functional leaders to redesign end-to-end processes, embed control by design, enable automation, and deliver measurable operating results

Essential Duties & Responsibilities

Reengineering Strategy and Portfolio Leadership:

• Lead the reengineering program and portfolio, including intake, triage, prioritization, and road map management aligned to enterprise priorities
• Build and maintain process architecture and a pipeline of high-impact opportunities across customer, operational, and enabling functions
• Develop business cases and benefits hypotheses for prioritization initiatives, including cost, cycle time, quality, capacity, customer experience, and control performance
• Establish standards for discovery, documentation, measurement, and handoffs to delivery teams

Discovery, Design, and Solution Definition:

• Lead structured discovery and current state analysis using value stream mapping, process mapping, root cause analysis, and waste identification
• Facilitate future state design that clarifies process steps, roles, decision points, exceptions, service levels, and control by design
• Define requirements, operating model implications, and performance measures for redesigned processes
• Partner with stakeholders to align scope, decision rights, and readiness needs, including policy updates, training, communications, and change enablement

Controls by Design:

• Embed control requirements into process redesign from inception, including preventive and detective controls, auditability, access discipline, segregation of duties, exception handling, and monitoring triggers
• Partner with Legal, Compliance, Finance, Technology, and Operations to align controls with regulatory requirements and practical execution

Delivery Model and Implementation Enablement:

• Operate as a center of excellence that enables implementation by business owners and delivery teams while providing disciplined governance and support
• Define implementation plans with clear ownership, milestones, dependencies, and adoption measures
• Support execution through launch readiness, pilot training, training and job aids, cutover support, and post-launch stabilization
• Establish benefits realization tracking and performance reviews to sustain improvements

Automation and Technology Enablement:

• Partner with the Technology and Data teams to translate process redesign into workflow enablement, system configuration changes, automation opportunities, and decision support capabilities
• Identify and prioritize automation opportunities, including rules-based automation, low-code workflows, document and data routing, and analytics-enabled decisioning where appropriate
• Ensure measurement systems are defined and operationalized, including process performance indicators, control-monitoring signals, and benefits-realization reporting

Stakeholders Leadership and Communication:

• Lead cross-functional working sessions, workshops, and governance routines with a clear agenda, decision, and follow-through
• Communicate progress, risks, and decisions to leaders using concise narratives and data-supported reporting
• Build strong relationships with functional leaders to drive adoption and reduce friction to implementation

Team Leadership and Capability Building:

• Lead and develop a team of process analysts, continuous improvement leads, and transformation resources as assigned
• Create reusable toolkits, templates, and standards that improve consistency and speed of delivery
• Coach stakeholders on process thinking, measurement discipline, and change adoption

Qualifications and Education Requirements

Bachelor's degree required, an advanced degree preferred

8 or more years of progressive experience in process improvement, business transformation, business process management (BPM), operational excellence, or reengineering

Demonstrated success leading cross-functional initiatives from discovery through implementation and sustained performance

Experience in insurance, financial services, franchising, regulated operations, and/or outsourced service delivery models is strongly preferred

Expertise in end-to-end process design, value stream mapping, process mapping, root cause analysis, and operating model definition

Ability to translate process design into implementable requirements across operations and technology teams

Strong orientation to automation and workflow enablement in partnership with technology teams

Strong analytical capability, including benefits modeling and performance measurement

Proficiency with process mapping and analysis tools such as Microsoft Visio

Experience with workflow and automation platforms, including low-code automation and robotic process automation (RPA), and partnering with Technology teams to translate process designs into build-ready requirements

Experience using project and portfolio management tools to manage intake prioritization, delivery plans, and status reporting (Smartsheet or equivalent)

Strong capability with data and reporting tools to define metrics, track benefits, and monitor performance (for example, Microsoft Excel, SQL, Power BI, Tableau, or equivalent)

Familiarity with documentation and knowledge management tools to create and maintain standards, templates, and reusable playbooks (SharePoint)

Excellent facilitation, stakeholder management, and executive communication skills

Preferred Skills

Credentials that demonstrate process transformation capability are valued, including Lead Six Sigma (Green Belt or Black Belt), Project Management Professional (PMP), Certified Business Process Professional (CBPP), or comparable certifications

Specific Platforms: UiPath, ServiceNow, and QPR

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Notice  

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com