Key Facts

Remote From:

Alabama (USA) , Arkansas (USA) , Georgia (USA) , Idaho (USA) , Indiana (USA) , Iowa (USA) , Kansas (USA) , Kentucky (USA) , Louisiana (USA) , Minnesota (USA) , Mississippi (USA) , Montana (USA) , Nevada (USA) , New Hampshire (USA) , New Mexico (USA) ...

Part time

Spanish, English

Hard Skills

Phone Interviews Transitional Bilingual Education 64bit Software Installation Chrome OS Mac OS Microsoft Operating Systems Positive Psychology

Other Skills

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Computer Literacy
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Communication
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Reading Comprehension
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Active Listening
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Willingness To Learn

Roles & Responsibilities

Bilingual in Spanish and English with clear reading and speaking abilities
Residence in one of the specified U.S. states (AL, AR, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, WY)
Ability to listen and comprehend respondent answers and accurately type into survey software; 30 wpm typing speed preferred
Own equipment (laptop, headset, webcam) and a dedicated quiet home workspace with reliable internet; able to work remotely and be trainable

Requirements:

Conduct outbound bilingual surveys (Spanish/English) from home and record responses in the company survey software
Engage respondents professionally, handle difficult calls, and listen to answers to ensure accurate transcription
Maintain data accuracy with a 30 wpm typing speed (preferred) and accurate data entry
Work flexible shifts within the specified hours and complete at least 20 hours per week, including one weekend shift

Dynata

Research

About Dynata

Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 67 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from insights to activation, measurement, and optimization. Dynata serves more than 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com

Company type: Large

Industry: Research

Founded: 2018

Company size: 5001 - 10000

Website LinkedIn See all jobs →

Job description

Join Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!

We are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $14/hr.
Work remote from the comfort of your home
We will train the right candidate
Positive attitude and willingness to learn.
Flexible shifts within our operating hours

Shift Details:

Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.
Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
Minimum 4 consecutive hours per shift
Minimum 20 hours per week

Job Requirements:

Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY.
Must be 18 years or older (16+ in SC, GA, and TX)
Ability to read and speak clearly in both Spanish and English
Ability to handle difficult calls in a professional manner

Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
Typing speed of 30 wpm while maintaining accuracy is preferred
Ability to sit and type for majority of shift
Ability to provide own equipment (laptop, headset, webcam etc.)

Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:

Windows machine running Windows 10 OR Mac computer running a recent
version of MAC OS
No Chromebooks - these are not compatible with our systems
8 GB of RAM
64 bit Operating system
1.8GHz CPU or faster with at least 2 cores
Most recently updated version of Chrome browser
Ability to download software to the computer
A personal email address capable of receiving files
10 Mbps download internet access speed, 5 mbps upload speed or higher.
Direct plug-in wired access to the data connection (should be postpaid)
Direct plug-in access for power for computer or laptop
USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset
Working Webcam
Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection
Quiet, noise-free home office space that is free of distractions.
Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.