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Virtual Call Center Agent

Role overview

Qualifications

  • Must be 18 years or older (16+ in SC, GA, and TX)
  • Ability to read and speak clearly
  • Ability to handle difficult calls in a professional manner
  • Typing speed of 30 wpm while maintaining accuracy is preferred

Responsibilities

  • Perform outbound surveys from home with respondents
  • Accurately record respondent answers
  • Work remote from the comfort of your home
  • Maintain a positive attitude and willingness to learn

About the company

Dynata logo

Dynata

Market Research

Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 67 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from insights to activation, measurement, and optimization. Dynata serves more than 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com

Company details

Company typeLarge
IndustryMarket Research
Company size5001 - 10000

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Job description

Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!  


This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment!

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.  

No sales or collections involved! 

Come Join Our Team 

  • Base wage of $13/hr. 

  • Work remote from the comfort of your home 

  • We will train the right candidate  

  • Positive attitude and willingness to learn. 

  • Flexible shifts within our operating hours

Shift Details:

  • Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.

  • Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.

  • Minimum 4 consecutive hours per shift

  • Minimum 20 hours per week

Job Requirements:

  • Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY

  • Must be 18 years or older (16+ in SC, GA, and TX) 

  • Ability to read and speak clearly 

  • Ability to handle difficult calls in a professional manner 

  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform  

  • Typing speed of 30 wpm while maintaining accuracy is preferred 

  • Ability to sit and type for majority of shift 

  • Ability to provide own equipment (laptop, headset, webcam etc.) 

  • Have a dedicated, quiet working space that is free of distractions to conduct business 

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: 

  • Windows machine running Windows 10 OR Mac computer running a recent  
    version of MAC OS  

  • No Chromebooks - these are not compatible with our systems 

  • 8 GB of RAM  

  • 64 bit Operating system 

  • 1.8GHz CPU or faster with at least 2 cores 

  • An installed anti-virus

  • Most recently updated version of Chrome browser  

  • Ability to download software to the computer  

  • A personal email address capable of receiving files  

  • 10 Mbps download internet access speed, 5 mbps upload speed or higher.   

  • Direct plug-in wired access to the data connection (should be postpaid) 

  • Direct plug-in access for power for computer or laptop  

  • USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset 

  • Working Webcam 

  • Smart phone capable of downloading apps and receiving incoming messages via  
    data or WiFi connection  

  • Quiet, noise-free home office space that is free of distractions. 

  • Knowledgeable in using the computer and can navigate.  

Join the Dynata team today! 

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. 

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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