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Virtual Assistant - Operations & Administration Support (Healthcare)

Roles & Responsibilities

  • Experience in administration, document control, or office support roles.
  • Strong organisational skills and high attention to detail.
  • Ability to handle repetitive, process-driven tasks with consistency.
  • Strong written English communication skills.

Requirements:

  • Organise and standardise SOPs, policies, and operational documents; maintain document consistency and version control across multiple sites while ensuring alignment with compliance standards.
  • Provide billing support: raise invoices in Xero (approximately 40-50 per month), process billing data through structured workflows, assist in invoice preparation, and support reconciliation as required.
  • Perform general administration across multiple related entities, including managing receipts and tax-related documentation, collating structured data, and communicating with contractors via email as needed.
  • Operate in a regulated/compliance-driven environment with secure remote systems, maintaining data privacy protocols.

Job description

Our client operates within the Australian healthcare sector, supporting multiple pharmacy locations alongside a specialised in-home healthcare service. They maintain a strong focus on compliance, structured processes, and high standards of documentation within a regulated medical environment.

This role provides structured administrative and operational support across multiple healthcare entities. The focus is on document control, SOP management, and billing support within a compliance-driven environment.

This is an ideal role for someone who thrives in process-driven work, enjoys structured tasks, and has a strong eye for detail and accuracy.

 

Job/Role Responsibilities

Operations & Document Management

  • Organise and standardise SOPs, policies, and operational documents.
  • Maintain document consistency across multiple sites.
  • Manage document version control and ensure accuracy.
  • Update forms, templates, and procedural documents.
  • Identify inconsistencies and recommend improvements.
  • Ensure documentation aligns with compliance standards.

Clinical Trial & Billing Support

  • Raise invoices in Xero (approx. 40–50 per month).
  • Process billing data through structured workflows.
  • Assist in invoice preparation (final approval handled onshore).
  • Support reconciliation processes as required.

General Administration

  • Manage receipts and assist with tax-related documentation.
  • Collate and organise structured data.
  • Provide administrative support across multiple related entities.
  • Communicate with contractors via email when required.

Requirements

  • Experience in administration, document control, or office support roles.
  • Strong organisational skills and high attention to detail.
  • Ability to handle repetitive, process-driven tasks with consistency.
  • Strong written English communication skills.
  • Experience working in regulated or compliance-driven environments (preferred).
  • Familiarity with Xero or accounting systems (preferred).
  • Comfortable working remotely within secure systems and following strict data privacy protocols.
  • Comfortable to start working on a part-time basis (20-30hrs per week) with gradual increase to full time.

Benefits

  • ​Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Part-time job (20-30 hrs per week; initially)
  • HMO
  • Annual leave
  • 13th-month pay
  • With Government-Mandated Benefits

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