Offer summary

Qualifications:

At least 2 years of experience in customer support, call centers, or account servicing., Proficiency in written and verbal English, with a neutral accent preferred., Experience with Zendesk or similar CRM/ticketing tools., Background in eCommerce, logistics, or startup/BPO companies is preferred..

Key responsibilities:

Handle customer, retailer, and courier inquiries via Zendesk across chat, email, and phone.

Provide professional, friendly, and helpful support at all times.

Proactively contact potential store and SMB partners to introduce services.

Collaborate with team members to improve the overall customer experience.

Job description

Our client is an Australian logisticstech company committed to improving delivery solutions through innovation and humanfirst customer service.

They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.

Job Responsibilities:

Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)

Deliver professional, friendly, and helpful support at all times

Proactively call potential store and SMB partners to introduce the clients services

Escalate recurring issues and suggest improvements to internal workflows

Collaborate with team members to continuously improve the customer experience

(For senior roles) Assist with highlevel operational tasks and data analysis

Requirements

2+ years in customer support, call centres, or account servicing

Strong written and verbal English (neutral accent preferred)

Comfortable making outbound calls and speaking to clients

Experience in Zendesk or similar CRMticketing tools

Analytical, organised, and selfdriven personality

Background in eCommerce, logistics, or startupBPO companies (preferred)

Benefits

Permanent workfromhome setup

Dayshift (Australian business hours)

Full Time

HMO

Annual leave

Christmas Bonus equivalent to 1 months wage (prorata)