Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Job description

We're seeking a Customer Experience Agent to join our team and be the first point of contact for customers across the country. In this role, you’ll provide prompt, courteous, and knowledgeable assistance—helping resolve issues, answer inquiries, and ensure every customer interaction reflects the high standards we’re known for.

If you're a strong communicator who enjoys helping others, thrives in a fast-paced environment, and brings a passion for service, we want to hear from you.

Job Details:

Work from Home
Monday to Friday | 7 AM to 4 PM CST (8 PM to 5 AM PHT) OR 8 AM to 5 PM CST (9 PM to 6 AM PHT)
Following US Holidays

Responsibilities:

Listen to customer concerns and provide clear, accurate, and timely responses
Log service tickets through our internal helpdesk system and route inquiries to the appropriate department
Place service calls for hardware, software, and maintenance-related issues on copy/print devices
Document all customer interactions and maintain accurate records
Collaborate with other departments to ensure swift and effective issue resolution
Participate in training sessions to stay up to date with product knowledge and service protocols
Perform additional duties as assigned by call center leadership

Qualifications:

High school diploma with relevant working experience
3+ years of customer service experience in a call center or similar environment
Basic understanding of computer hardware and software
Proficiency with Microsoft Office (Excel and Word)
Excellent verbal and written communication skills
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Strong attention to detail, with a proactive, problem-solving approach
Team-oriented, with a willingness to take ownership of work and collaborate across departments