Key Facts

Remote From:

Full time

English

Hard Skills

Medical Insurance Claims Claims And Litigation Management Medical Billing Managed Care Call Center Experience Billing Medical Record Management Good Documentation Practices Medicare Advantage Microsoft 365 Electronic Medical Record Insurance Follow-Up Medical Billing Medicare Project Collaboration Organizational Structure

Other Skills

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Communication
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Multitasking
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Detail Oriented
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Reliability

Roles & Responsibilities

Previous experience as a Mental Health Billing Specialist or similar role
Strong communication skills and a professional, empathetic demeanor
Experience using EMR systems and administrative software (preferably Valant)
Knowledge of insurance verification and Medicare patient guidelines (preferred)

Requirements:

Submit primary and secondary insurance claims accurately and timely
Review and resolve rejected or denied claims and manage aging reports
Verify patient insurance eligibility and benefits and obtain pre-authorizations as needed
Post insurance and patient payments, send patient statements, and maintain updated billing records

Virtual Rockstar Careers

About Virtual Rockstar Careers

Are you a skilled virtual assistant looking for rewarding opportunities to showcase your talent and expertise? Look no further than Virtual Rockstar! Virtual Rockstar is a community of dedicated professionals committed to excellence, integrity, and collaboration. Partnering with clients across the United States, we specialize in staffing administrative, marketing, and recruiting positions, providing invaluable support to businesses while creating fulfilling career paths for virtual assistants like you. Why Choose Virtual Rockstar? As a virtual assistant at Virtual Rockstar, you'll have the chance to work with a diverse range of clients and industries, expanding your skills and knowledge every step of the way. Our values aren't just words on a page – they're the guiding principles that shape our culture and define who we are. Courage, teamwork, accountability, empathy, fun, and trust are at the heart of everything we do. Beyond business success, our purpose is to build and strengthen families – yours and ours. By joining Virtual Rockstar, you'll become part of a supportive community that prioritizes your well-being and growth. If you're ready to take your virtual assistant career to the next level and make a meaningful impact, we want to hear from you! Join our team of rockstars and unlock your full potential in a dynamic and rewarding environment. Follow us on LinkedIn to learn more about Virtual Rockstar and explore exciting career opportunities!

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

This is a remote position.

Virtual Rockstar is looking for a full-time Medical Billing Virtual Assistant to support a well-established mental health practice based in Arizona. Known for their high-touch, individualized care, this practice has earned an outstanding reputation in the community, with strong referrals from local physicians and clients alike.

Their team is made up of highly educated and compassionate practitioners who value professionalism, respect, and excellence in care. If you’re detail-oriented, organized, and passionate about healthcare support, this is a great opportunity to join a dynamic and growing team.

This is a remote, full-time role where you will provide administrative and customer service support to help streamline operations and improve the patient experience. You’ll work closely with the Billing Manager and broader clinic team to manage patient communications, claims submission, claims follow up, insurance verifications, and various administrative functions.

Responsibilities

Reception & Patient Communication

Answer phone calls and respond to email inquiries
Follow up with patients after sessions

Insurance & Billing Support

Submit insurance claims (primary and secondary) accurately and in a timely manner
Review and resolve rejected or denied claims
Manage aging reports and follow up on unpaid claims
Verify patient insurance eligibility and benefits
Obtain pre-authorizations as needed
Post insurance and patient payments
Send patient statements and respond to billing inquiries
Update patient files with insurance and billing details
Communicate with insurance providers to clarify benefits or resolve issues
Track pending claims and assist with appeals on denied claims
Monitor billing accuracy in both Valant and Waystar clearinghouse

Compliance & Collaboration

Maintain HIPAA compliance and confidentiality
Collaborate with clinical and administrative teams on documentation and coding best practices

Tools and Software

Valant (EMR)
Waystar Clearing House
Insurance Portals (Aetna, Cigna, Optum, BCBS of AZ, Medicaid, Medicare, etc)
Microsoft 365

Requirements

Previous experience as a Mental Health Billing Specialist, or similar role
Strong communication skills and a professional, empathetic demeanor
Comfortable using EMRs and other administrative software (preferably experience with Valant)
Knowledge of insurance verification and Medicare patient guidelines (preferred)
Highly organized with attention to detail and ability to multitask
Reliable internet connection and backup power source
Ability to work independently while staying aligned with an in-clinic team

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.