Front Desk Scheduler Virtual Assistant

This is a remote position.

Job Description

Virtual Rockstar is hiring a full-time Front Desk Scheduler Virtual Assistant on behalf of a growing physical therapy practice to support patient scheduling, communication, and day-to-day front desk operations.

This role is ideal for someone who is organized, proactive, and people-oriented, with strong communication skills and experience managing schedules in a medical setting. You will play a key role in ensuring a smooth and positive experience for patients while helping the clinic run efficiently.

About the Practice

Our client is a modern physical therapy practice dedicated to helping individuals move better, feel stronger, and live healthier lives. They take a personalized and holistic approach to care, focusing on long-term results and empowering patients through education and movement.

The team fosters a collaborative and supportive environment where communication, positivity, and patient-centered care are at the core of everything they do.

Key Responsibilities

Scheduling & Calendar Management

• Manage and maintain the clinic’s appointment schedules
  

• Schedule new and returning patients efficiently
  

• Handle appointment confirmations, cancellations, and rescheduling
  

• Ensure schedules are optimized and appointment slots are filled
  

• Coordinate with providers to align availability and patient needs
  

Patient Communication & Front Desk Support

• Answer inbound calls and respond to patient inquiries
  

• Communicate clearly and professionally with patients via phone and email
  

• Provide information about services, scheduling, and next steps
  

• Deliver a warm, friendly, and welcoming experience to all patients
  

Administrative Support

• Maintain accurate patient records and scheduling information
  

• Assist with data entry and documentation as needed
  

• Collaborate with the admin team and physical therapists to support clinic operations
  

• Proactively identify and help resolve scheduling or workflow issues
  

Tools & Systems

• Gmail
  

• Google Meet
  

• Google Drive
  

• Microsoft Excel / Google Sheets
  

• PROMPT EMR (preferred, but not required)
  

Requirements

• Prior experience in scheduling within a medical or healthcare setting
  

• Excellent verbal and written English communication skills
  

• Strong phone presence—clear, confident, and professional
  

• Highly organized with strong attention to detail
  

• Proactive mindset with strong problem-solving skills
  

• Ability to work collaboratively with a remote team
  

• Positive, energetic, and team-oriented attitude
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.