Part-time Virtual Assistant & Customer Support Specialist

This is a remote position.

Key Responsibilities

• Strategic Communication Management: Triage and manage a high volume of primary inbox correspondence, identifying urgent priorities to ensure stakeholders receive professional and timely responses.
  

• Customer Experience Excellence: Act as the lead point of contact for enquiries regarding bespoke product details, order tracking, and after-sales care, upholding the brand's reputation for quality.
  

• E-commerce Operations: Utilise CRM and inventory platforms to monitor order progression, maintain accurate client records, and manage logistical data entry.
  

• Executive Administrative Support: Provide direct assistance to the Founder, including complex scheduling and the meticulous organisation of seasonal operational tasks.
  

• Workflow Optimisation: Partner with the Founder to integrate AI tools and automated workflows, focusing on streamlining repetitive tasks and enhancing overall response efficiency.
  

Requirements

• Location: Must be South African-based with a dedicated, professional remote workspace.
  

• Experience: Proven track record in Virtual Assistance and e-commerce customer support, specifically within a retail or premium goods environment.
  

• Communication: Exceptional command of UK English (written), with the ability to adopt a sophisticated and helpful brand voice.
  

• Operational Reliability: A stable high-speed internet connection and a robust contingency plan for power outages are non-negotiable.
  

Preferred Qualifications

• Prior experience supporting UK-based entrepreneurs or SMEs.
  

• Demonstrated interest in AI-driven productivity tools.
  

Required Software Skills

• E-commerce/Inventory Management software.
  

• CRM systems.
  

• Standard Office Productivity Suites (Microsoft 365 or Google Workspace).
  

Benefits

• Collaborative and agile work culture.
  

• Direct impact on a scaling international business.
  

• Flexibility within a structured part-time framework.
  

Work Type & Location

• 100% Remote (South Africa).
  

Employment Type

• Part-time, independent contract (approx. 15–20 hours per week).