Stream Monitoring Operater

• 30+ days ago

Silver Bell Group

Role overview

Qualifications

Strong written English
Comfortable with dashboards / basic technical tools
Detail-oriented and reliable
Availability for weekend shifts

Responsibilities

Monitor multiple live sports streams via dashboards
Detect and report issues (stream drops, audio/video quality, etc.)
Follow predefined procedures (runbooks) to resolve issues
Log incidents in the system

Key facts

Remote from: Anywhere
Part time
English

Hard skills

Live Streaming Slack (Software) Event Logging Analytical Dashboard Broadcast Operations Stream Processing Online Communication

Other skills

Incident Reporting
Troubleshooting (Problem Solving)
Customer Service
Quality Assurance
Detail Oriented
Reliability

About the company

Silver Bell Group

Outsourcing & Offshoring

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

Company details

Company typeScaleup

IndustryOutsourcing & Offshoring

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

We are hiring for a Weekend Stream Monitoring Operator role for an international client in the live sports broadcasting industry. This is a remote position supporting live streaming operations for global sports events.

Key Responsibilities:

Monitor multiple live sports streams via dashboards
Detect and report issues (stream drops, audio/video quality, etc.)
Follow predefined procedures (runbooks) to resolve issues
Communicate with team and clients via Slack (text only)
Log incidents in the system

What you will NOT do:

No phone calls or direct client calls
No engineering decisions
No work outside provided systems

Requirements:

Strong written English
Comfortable with dashboards / basic technical tools
Detail-oriented and reliable
Availability for weekend shifts
Stable internet connection

Nice to have:

Experience in customer support, NOC, QA, or streaming/broadcast

About the company

Silver Bell Group

Outsourcing & Offshoring

Company details

Company typeScaleup

IndustryOutsourcing & Offshoring

Company size201 - 500

Links

Website LinkedIn See all jobs

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