RMA & RTV Operations Coordinator (Fully Remote)

About Valatam

We’re Valatam,  a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

The client is seeking a detail-oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support.

Key Responsibilities 

• Issue RMA numbers according to internal procedures.
• Respond to customer and partner email inquiries.
• Assist in issuing credit memos.
• Verify completeness and accuracy of RMA data.
• Follow up on pending or incomplete RMAs.
• Maintain accurate RTV records.
• Monitor and report aging RTV inventory.
• Flag discrepancies and escalate when needed.
• Generate outbound shipping labels as required.
• Ensure shipment details are accurate prior to dispatch.
• Maintain tracking and shipment documentation.

Requirements

• Fluent English (C1/C2) and Spanish.

• 2-3 years of experience in logistics, operations, or reverse logistics.
• Excellent communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• A competitive hourly rate in USD.
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.