Small Business Loan Operations Team Lead

About Provide:

Powered by Fifth Third Bank, Provide empowers entrepreneurs to build their legacies. As a leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products — enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of Fast Company’s Most Innovative Companies. Learn more at getprovide.com, and join the conversation on LinkedIn, Instagram, and TikTok.

Our team is growing:

Provide’s Loan Operations team is looking for a bold, compassionate, and focused Small Business Loan Operations Team Lead to manage and mentor a team of Small Business Funding Operations Specialists and ensure that the department follows its determined workflow and meets service level agreements. In this role, you will focus on ensuring that productivity levels are met, confirming compliance and other quality key performance indicators (KPIs) meet all defined standards, and determining and managing team goals to achieve the highest level of customer satisfaction.

As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

A day in the life:

• Review loan files in depth prior to funding to ensure file completeness, perfected collateral, and full structural alignment with the credit memo
• Perform detailed analysis of purchase-and-sale or asset sale agreements to confirm free-and-clear asset transfer
• Review practice location leases and insurance policies
• Validate liquidity and retirement requirements
• Audit draft and executed legal loan documents
• Review UCC lien, public records, and other searches
• Liaise daily with both closing officers and underwriters to drive maximum efficiency and loan accuracy
• Collaborate with team members and manager on improving and updating procedures and training materials for Operations team
• Mentor other members of the team to help them develop and improve on loan risk management skills and knowledge
• Identify opportunities and recommend solutions for process improvements and software development
• Determine success rate of meeting certain benchmarks, and update required department performance reports
• Monitor compliance issues, including that all department members attend required meetings and that staff complies with state and federal regulations.
• Drive team quality, accuracy, and efficiency through coaching and mentorship; review loan files to ensure strong production, pull-through, and compliance with internal and regulatory standards
• Drive a consistently high standard of service for internal and external customers, continuously identifying opportunities to improve the customer experience
• As a supervisor, provide employees timely, candid and constructive performance feedback; develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth; develop the appropriate talent pool to ensure adequate bench strength and succession planning; recognize and rewarding employees for accomplishments
• Perform any other duties as assigned
   

Our newest teammate will have:

• Four-year degree or equivalent work experience
• At least five years of experience in commercial lending, specifically in a loan operations, loan review, fulfillment, funding coordinator, audit, or collateral-related role at a bank or lending company
• Deep understanding of deal structuring and collateral concepts (you love talking UCC-1s, UCC-3s, PMSIs, etc.)
• Strong written and verbal communications skills; demonstrated teamwork and customer service skills
• Strong PC (Microsoft Office) and Mac skills
• Attention to detail, trusted reliability, and strong work ethic and drive
• Successful history of leading, developing, and mentoring teams
• Excellent leadership, customer relations, and interpersonal skills
• Ability to motivate a team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Strong planning and organization skills

Bonus points for:

• Advanced proficiency in Microsoft Excel and Google Sheets, including complex formulas, data modeling, and pivot tables
• Expertise in Tableau to visualize KPIs and generate actionable reporting insights
• Proven leadership experience, with a track record of managing cross-functional teams and driving operational excellence

#LI-EC1

Small Business Loan Operations Team Lead

Total Base Pay Range 61,200.00 - 125,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Virtual, Ohio 00000

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.