Operations & Client Care Administrator (012-688)

​​Looking for Philippines-based candidates

Job Role: Operations & Client Care Administrator

Compensation range: $1,500 AUD - $1,800 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.

Who The Client Is: Our client is a healthcare and support services provider focused on assisting individuals with daily living and community participation. They offer a range of personalized care solutions, including in-home support, accommodation assistance, and lifestyle services, with an emphasis on promoting independence, wellbeing, and quality of life through tailored, client-centered care.

Role Overview: We are seeking a highly organized, confident, and process driven Operations & Client Care Administrator to support daily operations across compliance, rostering, payroll preparation, and client communication.

This role requires ownership, follow through, and professional communication with families, support coordinators, and support workers.

You will be responsible for actively monitoring, enforcing, and maintaining operational and documentation standards in line with regulatory and organizational requirements

Key Responsibilities:

• Serve as the primary point of contact for clients, handling inquiries with care and professionalism
• Manage the client onboarding process, including documentation and system setup
• Maintain and update client records in the CRM system
• Support administrative and compliance-related processes in line with industry standards
• Handle sensitive client situations with empathy and discretion
• Assist with light bookkeeping tasks (e.g., data entry, invoicing support, basic reconciliations)
• Compliance & Documentation Control (Client and Staff File Management)
• Shift Compliance & Enforcement (Monitor daily shift compliance within CRM (clock-ins, clock-outs, and shift notes)
• Rostering Support
• Payroll Support
• Submit weekly operational updates
• Maintain organized and accurate digital records
• Identify operational risks early and escalate appropriately

Requirements

• Strong client communication skills (written and verbal)
• Experience working with NDIS or aged care providers
• Familiarity with CRM systems and administrative workflows
• Understanding of compliance and documentation processes
• High level of organization, confidentiality, and attention to detail
• Proactive, dependable, and able to manage tasks independently
• Strong attention to detail and accuracy
• Experience in compliance-heavy environments
• Ability to enforce standards professionally and calmly
• Highly organised and process-driven

Preferred:

• Experience with rostering systems (e.g., ShiftCare or similar)
• Experience supporting payroll processes
• Familiarity with HR or compliance documentation systems
• Understanding of NDIS documentation and service delivery standards
  
  

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)