Key Facts

Remote From:

Taiwan

Category: Technical Support Engineer

Full time

Mid-level (2-5 years)

English

Hard Skills

Motion Control Systems Camera Calibration Remote Technical Support End-User Training And Support Engineering Documentation Customer Requirements Analysis Knowledge Base Hardware Support

Other Skills

•
Troubleshooting (Problem Solving)
•
Customer Service
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Teamwork
•
Communication
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Problem Solving

Roles & Responsibilities

2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance.
Proficiency in vision system calibration, motion control, and PLC logic.
Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation.
Strong problem-solving skills, effective communication with factory managers, fluency in English, and willingness to on-site assignments or frequent travel.

Requirements:

Lead on-site installation, commissioning, calibration, and fine-tuning of AOI/SPI equipment.
Diagnose and resolve complex hardware, software, and optical imaging issues.
Collaborate with clients to optimize inspection algorithms and reduce false call rates.
Provide customer training and serve as liaison between field and R&D, capturing feedback and contributing to the knowledge base.

Shanghai BSF Human Resources Co., Ltd

Human Resources, Staffing & Recruiting

About Shanghai BSF Human Resources Co., Ltd

BSF Talent - Recruite all around the world!What we do?One of the problems that many companies face when doing business abroad is how to efficiently recruit high level local talents, which is our core strength.We are Shanghai BSF Human Resources Co., Ltd. with many years of experience in comprehensive human resources services.By integrating experienced human resources consultants from various countries around the world, we can efficiently and cost-effectively build talent systems for our clients.What we can do?Our consultants customize unique recruitment solutions based on each country's employment policies and our clients' business objectives and job responsibilities.By working with us, you can easily find top talent in more than 30 countries around the world.

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Job brief

We are currently partnering with our client — a global leader in automated optical inspection (AOI) equipment — to recruit a Technical Support Engineer. This role will focus on providing on-site technical support for our client's core AOI optical inspection equipment, ensuring smooth operation, optimizing performance, and delivering exceptional customer service to clients in the local region.

Responsibilities

Installation & Commissioning: Lead the on-site setup, calibration, and fine-tuning of AOI/SPI equipment.
Technical Troubleshooting: Diagnose and resolve complex hardware, software, and optical imaging issues.
Recipe Optimization: Collaborate with clients to optimize inspection algorithms and reduce False Call rates.
Customer Training: Provide technical workshops and hands-on training to client operators and engineers.
Feedback Loop: Act as the bridge between the field and our R&D team, conduct regular customer follow-ups, gather customer needs, and report product issues to drive internal improvements.
Spare Parts and maintenance plans: Manage on-site spare parts and develop equipment maintenance plans to ensure smooth on-site operation and efficient problem resolution.
Technical Knowledge Management: Collect typical after-sales case knowledge, compile technical documents, and update the knowledge base for team experience sharing.

Requirements

Experience: 2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance.
Technical Skills: Proficiency in vision system calibration, motion control, and PLC logic. Familiarity with mainstream AOI/AVI equipment brands is a major plus.
Education: Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation.
Soft Skills: Strong problem-solving mindset and the ability to communicate effectively with factory managers.
Language Skill: Fluent in English, capable of using it as a working language.
On-site Adaptability: Able to adapt to long-term on-site assignments or frequent business trips.