5+ years of total professional experience with a bachelor's degree
Solid knowledge of Linux (Ubuntu, RHEL, OEL7)
4+ years in a production support role in a fast-paced environment with incident management experience
Familiarity with Git, Jira, and Jenkins (DevOps tooling)
Requirements:
Manage releases and deployments across distributed environments, ensuring plan adherence and clear stakeholder communication
Resolve infrastructure and application issues, provide on-call support for emergency changes, and lead incident management and triage
Collaborate with developers to fix issues, engage relevant teams, and drive issues to resolution while automating processes with scripts/tools
Define and improve release and deployment processes across multiple stacks, ensuring policy compliance and timely delivery across time zones
Job description
Amidst the surge in ransomware and cybercrime, Illumio stands out with its proven segmentation product suite designed for Zero Trust security.
With a firm belief in empowering all organizations to thrive securely, Illumio was founded in 2013 by Andrew Rubin and PJ Kirner. Their goal: to create user-friendly security technology that halts hackers and malware from spreading through networks.
Comprehensive health benefits
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
As part of the Cloud Operations team ensures releases are done as per plan, and progress is communicated to all stakeholders.
Work to resolve technical issues and escalations at the infrastructure and application levels.
Leading, driving, facilitating, and managing Incident bridge.
Provide scheduled on-call services for emergency changes.
Participate in the site incidents troubleshooting triage efforts
Work directly with developers to fix the technical issues they are facing, engage relevant teams, and take issues to a logical conclusion.
Improve existing processes and automate using new tools and scripts
Work on different projects, provide status updates and meet stakeholder expectations.
Define and improve existing releases, and deployment processes and drive discussions within the team.
Manage releases and deployments in the distributed Environment across multiple stacks and ensure compliance with Illumio policies.
Work collaboratively and efficiently with all internal and external partners and stakeholders across multiple time zones to ensure timely delivery.
5+ years of total experience with a bachelor’s degree is required.
Solid knowledge of the Linux operating system, Ubuntu, RHEL, and OEL7 is required.
Application support and debugging experience in a dynamic fast-paced production environment.
Knowledge/Experience of Incident Management.
Network basics and Troubleshooting skills
Load balancers / Traffic manager knowledge
Virtualization, Containerization Knowledge
Good understanding of Production deployment, Distributed Env required.
Sound knowledge in one or more programming languages like shell, and python.
Knowledge of GIT, Jira, and Jenkins preferred.
4+ years in a production support role in a fast-paced industry/organization.
Strong communication skills and ability to work effectively across global teams
Ability to manage multiple tasks and competing priorities to deliver projects on schedule
Strong problem-solving and operational process skills and attention to detail.
