Customer Care Contract Expert

Come and join us!  We invite you to become our new Customer Care Contract Expert - Turkey

Do You Also Believe People Are a Company’s Greatest Asset?

Reporting to our Customer Care Manager, you will have the opportunity to collaborate with inspiring colleagues in a dynamic environment.

The primary responsibilities of the Customer Care Contract Expert include, but are not limited to, the following:

• Serve as the primary point of contact for Hempel’s top‑tier customers following the sales process.
• Manage large‑scale customer projects, including forecasting customer needs and coordinating all required documentation.
• Validate operational contract terms after the initial sale.
• Handle complex customer inquiries, including order placement, order tracking, delivery status updates, product information, and related requests.
• Prioritize customer purchase orders and coordinate supply accordingly.
• Manage and resolve customer complaints.
• Provide guidance and support to junior colleagues.
• Participate in internal strategic initiatives and projects.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience
• Minimum of 10 years of experience in Hempel customer care
• Strong knowledge of standard operating procedures
• Proficiency in standard MS Office programs
• Native Turkish speaker
• Strong problem‑solving and decision‑making skills
• Proficiency in ERP systems (Microsoft preferred) and other relevant tools
• Willingness to train and support colleagues

Sounds like a match?

To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’. This role offers an exceptional one-year contract, perfect for launching a career in the chemical industry.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.