Senior Account Manager

This is a remote position.

Position: Senior Account Manager
Location: New York, NY (Hybrid – 3 days/week onsite)
Company: Symbiotic Services (on behalf of a growing SaaS technology company)

About the Role

Symbiotic Services is seeking a strategic and results-oriented Senior Account Manager for a fast-growing technology client transforming the resident experience in the multifamily housing sector. In this role, you’ll manage a portfolio of enterprise clients, drive retention and expansion efforts, and serve as a trusted advisor to stakeholders across all levels.

This is a high-impact, relationship-driven role that blends client success with commercial growth strategy. You’ll collaborate closely with Customer Success, Product, and Implementation teams to deliver long-term value.

Key Responsibilities

• Manage a portfolio of enterprise accounts with accountability for net revenue retention and expansion.
  
• Build and deepen multithreaded relationships across operational and executive stakeholders.
  
• Use consultative selling to identify new opportunities, promote features, and align solutions with client goals.
  
• Develop Account Development Plans tracking usage, satisfaction, and growth strategies.
  
• Partner with internal teams to ensure seamless execution, adoption, and customer success.
  
• Lead executive business reviews and strategic sessions to showcase outcomes and value.
  
• Oversee renewals, contract terms, and billing alignment to drive customer lifetime value.
  

Qualifications

• 5+ years in B2B SaaS account management, enterprise sales, or customer success.
  
• Proven track record of driving upsells and renewals in complex, multi-stakeholder accounts.
  
• Strong communication, storytelling, and presentation skills.
  
• Strategic thinker with strong organizational and multitasking skills.
  
• Comfortable working in a dynamic, growth-focused environment.
  

Preferred Experience

• Familiarity with PropTech, multifamily housing, or real estate SaaS.
  
• Experience with large third-party operators or ownership groups.
  
• Knowledge of CRM/project tools like Hubspot, Monday.com, or Asana.
  

Compensation & Perks

• Base salary: $110,000–$140,000 + commission + equity opportunities.
  
• Unlimited PTO and 14 paid holidays.
  
• 401(k) with company match.
  
• Medical, dental, and vision insurance (generous company contribution).
  
• Paid parental leave and life/disability insurance.
  
• Weekly lunch budget, wellness memberships, CitiBike access, and more.