Field Performance Specialist (Midwest Region of the U.S.)

This is a remote position.

Field Performance Specialist – Midwest Region
Location: United States (CO, IA, KS, MO, MN, MT, NE, ND, SD, WY)
Category: Operations Support
Employment Type: Hybrid/Remote

Symbiotic Services is currently seeking a Field Performance Specialist to support and drive operational excellence for field teams across the Midwest. This position plays a critical role in managing and motivating General Agents and their staff to achieve key performance targets and operational goals.

Key Responsibilities:

• Oversee and manage activities across assigned field agencies to support achievement of core business metrics: Production, Manpower, Applications, and IARs.
  
• Provide consistent guidance and motivation to General Agents, Assistant General Agents, Field Agents, and administrative staff.
  
• Regularly visit agencies in person to assess performance, offer support, and ensure operational alignment.
  
• Collaborate with regional leadership to implement field development strategies and resolve operational challenges.
  

Qualifications:

• Solid understanding of insurance operations and practices.
  
• Strong communication and customer service orientation.
  
• Proven leadership and management capabilities.
  
• High attention to detail with effective time management and prioritization skills.
  
• Experience in handling client or operational complaints and resolution.
  
• Strong organizational skills and ability to multitask effectively.
  

Education & Experience:

• Bachelor’s degree in a related field.
  
• Minimum 8 years of relevant experience in life insurance administration.
  
• Professional insurance certifications (e.g., FIC, FLMI, CLU) preferred.
  

Additional Details:

• Must be authorized to work in the U.S.
  
• This position is not eligible for visa sponsorship.
  
• Travel is required within the designated region.
  

Benefits Overview:

• Paid Time Off: 13 holidays annually, plus vacation and sick leave.
  
• Professional Development: Tuition reimbursement and support for certifications.
  
• Retirement: 401(k) with matching contributions and company-funded retirement plans.
  
• Health & Wellness: Medical, dental, vision, disability, and life insurance; paid parental leave; health club membership reimbursement; Employee Assistance Program.