Role overview

Qualifications

Minimum C1 level of German (spoken and written)
Intermediate level of English
Strong communication, problem-solving, and interpersonal skills
Flexibility to work in night shifts

Responsibilities

Handle incoming inquiries from customers in German via phone, email, and chat
Provide accurate information and assistance related to automotive products and service
Collaborate with internal teams to resolve complex customer issues
Ensure a high level of customer satisfaction through timely and professional support

Key facts

Remote from: Anywhere
Full time
Customer Service / Support Representative
English, German

Hard skills

Customer Relationship Management Issue Management Product Knowledge Cross-Functional Collaboration Shift Scheduling

Other skills

Social Skills
Communication
Problem Solving

About the company

Silver Bell Group

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

Company details

Company typeScaleup

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Join our team and support one of the world’s leading automotive brands! We are looking for dedicated and professional Customer Support Specialists with excellent communication skills in German and English.

Key Responsibilities:

Handle incoming inquiries from customers in German via phone, email, and chat
Provide accurate information and assistance related to automotive products and service
Collaborate with internal teams to resolve complex customer issues
Ensure a high level of customer satisfaction through timely and professional support

Requirements:

Minimum C1 level of German (spoken and written)
Intermediate level of English
Previous experience in customer support or a service-oriented environment is a plus
Flexibility to work in night shifts
Strong communication, problem-solving, and interpersonal skills

Benefits:

Opportunity to work with a globally recognized automotive brand
Competitive salary package
Friendly, multicultural team and supportive working environment
Structured onboarding and ongoing training
Remote position with occasional office visits