Remote Patient Care Specialist (Chinese)

Job Summary:

We are seeking a Healthcare Customer Relations Specialist to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, wed love to hear from you.

Key Responsibilities:

• Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
• Make outbound calls to schedule appointments and follow up with patients.
• Enroll members in health plans and assist with plan details.
• Perform administrative tasks related to customer service.
• Maintain accurate and detailed records of customer interactions.
• Conduct primarily outbound calls to patients to schedule medical appointments.
• Handle inbound calls when received, primarily related to appointment coordination.
• Schedule and reschedule medical appointments as requested by patients.
• Answer patient questions regarding appointment details, availability, and timing.
• Provide information on test results, including whether results are available and expected turnaround times (when applicable).
• Provide exceptional service to ensure customer satisfaction.

Qualifications & Requirements:

• Proficiency in English (verbal and written).
• Proficiency in Mandarin and Cantonese (verbal and written).
• Availability to work 9:00 AM to 5:00 PM EST (United States).
• Excellent communication and interpersonal skills.
• Previous experience in the Healthcare sector is a plus.
• Previous experience in customer service is required.
• Must be organized and have the ability to multitask in a fast-paced environment with attention to detail.
• Ability to work independently and meet deadlines with minimal supervision.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet required.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours per week.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.