Role overview

Qualifications

Registered nurse with 1-2 years of medical-related experience.
Excellent verbal and written English communication skills; familiarity with medical terminologies.
Proficient in Google Workspace and/or Microsoft Office; highly organized with strong attention to detail.
Healthcare-related degree preferred; HIPAA knowledge and/or certification is a plus.

Responsibilities

Manage inbound and outbound calls with patients, providers, and health insurance companies regarding inquiries, appointments, and data verification while maintaining professional phone etiquette.
Navigate EMR systems (Cerner, Epic, AthenaNet/AthenaHealth, NextGen) to obtain medical history and verify insurance coverage/eligibility.
Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping.
Act as primary liaison between patients and providers, handling front-desk triage and new patient intake, explaining care plans, promoting health, and ensuring HIPAA compliance.

Key facts

Remote from: California (USA), Anywhere
Full time
Junior (1-2 years)
Virtual Assistant
10 - 10K yearly
English

Hard skills

Nurse Registry Outbound Calls Electronic Medical Record Care Coordination Care Planning Microsoft Operating Systems Data Entry AthenaClinicals EHR Cerner EHR Health And Human Services Medical Abbreviations Admissions Operations Digital File Management Google Workspace Triage Email Management Online Communication

Other skills

Time Management
Microsoft Office
Scheduling
Non-Verbal Communication
Organizational Skills
Detail Oriented
Computer Literacy

About the company

Global Medical VA Careers

Healthcare Staffing & Locum Tenens

Global Medical Virtual Assistants is one of the Philippines’ leading virtual assistant companies that shelter Filipino healthcare and corporate professionals who want to work from home. Founded by Beth Lachance, our organization aims to provide career opportunities for all aspiring Filipino professionals who want to pursue jobs that develop and maintain the continuity of their professional practice in the healthcare industry. We partner with growing and well-known healthcare professionals and institutions in the United States, providing globally competitive medical virtual services.

Company details

IndustryHealthcare Staffing & Locum Tenens

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS:

Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
Maintaining great phone etiquette
Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
Verifying healthcare insurance coverage and eligibility
Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
Strictly adhering and complying with the HIPAA policy

QUALIFICATIONS:

Must have excellent verbal and written English communication skills
Must be a registered nurse
At least 1-2 years of experience in a medical-related background
Familiar with medical terminologies
A healthcare-related degree is highly preferred
Intermediate skills with Google Workspace and/or Microsoft Office
HIPAA Certification is a plus
Strong attention to detail
Impartial
Highly organized
Computer savvy
Open to working night shifts

Requirements

MINIMUM SYSTEM REQUIREMENTS:

PRIMARY SYSTEM

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

DSL / Fiber Connection - Minimum of 100mb/s contracted

BACK-UP INTERNET CONNECTION

Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

DSL / Fiber Connection - Minimum of 500mb/s contracted

BACK-UP INTERNET CONNECTION

Minimum of 20mb/s (Cell or wired)

Benefits

RATE AND REWARDS:

Starting rate is $800 (USD) monthly
Employment Type: Independent Contractor
Free Training
Paid Time Offs
HMO Coverage
Optical Rewards
Performance-Based Increase
Permanent Work From Home