Senior IT Engineer

This is a remote position.

• Provide advanced technical support and remote troubleshooting for network, hardware, and software issues.
  
• Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments.
  
• Administer, configure, and maintain IT systems, backups, and disaster recovery processes.
  
• Design and implement infrastructure improvements to enhance performance, security, and scalability.
  
• Configure and support networking components (firewalls, VPNs, VLANs, routing).
  
• Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms.
  
• Lead or assist in incident response efforts, including security-related events and high-priority outages.
  
• Document procedures, configurations, and technical environments accurately.
  
• Assist with onboarding and access management across multiple client accounts.
  
• Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up.
  
• Proactively identify opportunities to improve workflows, reliability, and security standards.
  
• Ensure compliance with security and data protection best practices across all environments.
  

Requirements

• 7+ years of experience in IT infrastructure, systems administration, or MSP environments.
  
• Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments).
  
• Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms.
  
• Experience managing backups, disaster recovery, and endpoint security.
  
• Familiarity with automation or system integrations (Zoho, Monday, or similar tools).
  
• Ability to troubleshoot complex issues independently.
  
• Strong English communication and documentation skills (B2–C1 required).
  
• Ability to manage priorities and work effectively in a fully remote environment.
  
• Reliable workstation setup and stable internet connection.
  
  

Benefits

• Long-term contractor collaboration.
  
• Fully remote work environment.
  
• Exposure to diverse U.S.-based clients and infrastructure projects.
  
• Opportunities for professional growth and technical specialization.