Key Facts

Remote From:

Full time

Entry-level / graduate

English, Polish, Greek

Hard Skills

Customer Complaint Resolution Organisational Policies Process Improvement Customer Interaction Management Customer Relationship Management Order Management Issue Tracking Product Knowledge Customer Experience Improvement Positive Psychology

Other Skills

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Customer Service
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Quality Assurance
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Microsoft Office
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Professionalism
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Collaboration
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Polish and English, both written and spoken.
Experience in customer service, particularly in the retail industry.
Strong communication and interpersonal skills.
Proficiency in customer service software and Microsoft Office applications.

Requirements:

Provide outstanding customer service to Polish-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with inquiries related to products, orders, and returns, ensuring a seamless shopping experience.
Resolve customer complaints and issues promptly and effectively while maintaining a polite and professional demeanor.
Document and track customer interactions and feedback for quality assurance and improvement.

Job description

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the Retail Industry. If you are passionate about customer service and thrive in a dynamic retail environment, this position offers the chance to work with a leading brand committed to excellence in customer satisfaction.

Responsibilities

Provide outstanding customer service to Polish-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with inquiries related to products, orders, and returns, ensuring a seamless shopping experience.
Resolve customer complaints and issues promptly and effectively while maintaining a polite and professional demeanor.
Maintain knowledge of the company’s product offerings, promotions, and policies to provide accurate information to customers.
Document and track customer interactions and feedback for quality assurance and improvement.
Work collaboratively with team members to improve processes and enhance customer satisfaction.
Contribute to a positive and supportive team environment.

Requirements

Fluency in Polish and English, both written and spoken.
Experience in customer service, particularly in the retail industry, is preferred.
Strong communication and interpersonal skills.
Ability to handle customer complaints and provide effective solutions.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills.
A collaborative spirit and a positive attitude towards team work.

Benefits