Customer Loyalty Representative 1

Avid is looking for a Customer Loyalty Sales Representative. You will be responsible for the renewing of maintenance / service / license contracts. You must be able to effectively coordinate with our Sales Teams to drive the renewal business in the region and being in permanent contact with our clients and resellers. 

Essential Duties and Responsibilities 

• Conceptual knowledge of communicating and advising the customers on the range of AVID Support services as it relates to their specific business needs and interests, and ensuring the customer’s understand the support offerings they are purchasing. 

• Recognize and utilize opportunities for up-selling and cross-selling. 

• Secure a commitment (close and associated PO) with the customer 

• Prepare an accurate quotes reflecting customers environment and ensuring that new equipment purchases are included in the annual renewal opportunity. 

• Forecast bookings to achieve your sales goals and evaluate your performance. 

• Report on the state of the business on a quarterly and yearly basis. 

• Understand and keep current on the competitive landscape and business trends within the Support market (participating in educational opportunities or professional organizations; reading professional publications; maintaining personal networks…). 

• Uses existing procedures to solve routine or standard problems. 

• Majority of work is performed in a normal office environment, although some travel to customer may be required on larger and more complex deals. 

• Supports the business transformation to subscription. 

Education 

• Business school or similar higher education course. 

Experience 

• You must have relevant commercial experience with end users and resellers – 0 -2 years of experience. 

Skills and Knowledge 

• Excellent written and oral communication skills 

• Excellent command of Excel, and ideally SAP & SFDC software 

• Strong financial analysis skills to ensure quotes are correct 

• Must be a self-starter and able to work in autonomy 

• Be adaptable to each of our customer’s specific requirements and to our international teams 

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

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