Customer Service Advisor – Full Time

Customer Service Advisor – Full Time

Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the UK. 

As part of a rapidly growing service team within Gigabit Networks, we need smart, energetic, self-starters who can support our residential and business customers during installation and the duration of their contract with Gigabit Networks.

This is a desk-based role, although a hybrid role would be considered for the right candidate. Our Leicester Head Office is based on the De Montfort University Campus.

The day-to-day tasks of this role are listed below.

·        Delivery of service for our consumer customers for services including FTTP and SIP phone overlay

·        Liaising with sales staff to ensure we have all the details needed to provision a service.

·        Liaising with suppliers to ensure the smooth delivery of a service from order to delivery.

·        Walking the customer through the order to process to ensure they are updated at every step of the process.

·        Ensuring that a customer’s service has been delivered correctly and that they have everything they need post order.

·        Passing all order details to billing to ensure we recognise the revenue as soon as possible.

• Being the first line of support running basic checks from workflow before handing customers over to our 2^nd line technical support team for their issues to be resolved.
  

Requirements

Essential Skills

·        Excellent communications skills

o   Active Listening - effective at communicating via telephone.

o   Strong written communication

·        Highly organised, team player who can work on own initiative.

·        Can do attitude and understanding of putting the customer first.

·        Ability to use Office products such as Word, PowerPoint, Excel etc.

·        Ability to work on site or remotely (if hybrid)

Desirable Skills

·        Previous work experience in a telephone-based customer services role

·        Knowledge of telecoms or IT services

·        Previous knowledge or use of Zoho/CRM systems

Benefits

For this role, we will be offering a competitive salary relevant to experience as well as company benefits such as a pension, cycle to work scheme, health care and the ability to occasionally work from home