SAP SD CS (Customer Service)

This is a remote position.

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JD for SAP Customer Service (CS) Functional Consultant:

Experience Required: 5.6 years of overall SAP experience with at least 2 years of relevant experience in SAP CS module.

Responsibilities:

• Utilize strong SAP technical, configuration, and business knowledge in the Customer Service (CS) module.
  
• Implement and enhance repairs processing, goods receipt, storage location, and tracking functionalities in CS module.
  
• Integrate CS module with SAP Sales Order processing and Finance modules to track repair costs and generate customer invoices.
  
• Handle Service Contracts and integrate them with Service Orders for billable and non-billable scenarios.
  
• Manage Service Work Orders and ensure smooth integration throughout the repairs process and on-demand service.
  
• Handle service labor posting and ensure seamless integration with the timekeeping system.
  
• Work on Order to Cash (OTC) process, focusing on Master Data, Pricing, Sales Documents, Delivery Documents, Billing Documents, Contracts, Account Determination, Rebate Agreements, and Partner Determination.
  
• Process EDI and IDoc transactions.
  

Qualifications:

• Strong knowledge and experience in SAP CS module.
  
• Proficiency in handling repairs processing, goods receipt, storage location, and tracking in CS.
  
• Extensive experience with Service Contracts and integration with Service Orders.
  
• Familiarity with service labor posting and integration with timekeeping systems.
  
• Expertise in SAP Order to Cash (OTC) processes, including master data, pricing, sales documents, and billing.
  
• Experience with EDI and IDoc processing.