Role overview

Qualifications

At least 2-3 years of experience as Quality Analyst for Sales team
Excellent verbal and written communication skills
Go-getter with a drive for process improvement
Immediate joiners

Responsibilities

Audit calls and sales processes and provide feedback on areas of improvement and strengths
Coach the sales force and give constructive feedback on timely performance
Conduct call calibrations and detailed process audits, including root-cause analysis (RCA) and QA reporting
Drive projects for process improvements

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
English

Hard skills

Root Cause Analysis QC Reporting Sales Management Auditing Sales Management Performance Management Project Management Auditing Quota Achievement Process Improvement Online Communication

Other skills

Interviewing Skills
Non-Verbal Communication
Organizational Skills
Relationship Building
Self-Motivation

About the company

21K School

E-learning

At 21K School, we believe that every child deserves an education that’s made just for them. We know that no two children are the same, and that’s why we offer a personalized, flexible learning journey that allows your child to explore their interests, develop new skills, and grow at their own pace. Whether your child is studying under the Indian or British Pathway, our online school provides a learning environment that adapts to their needs. With interactive, real-time classes and the option to learn on-demand, your child gets the freedom to learn in a way that works for them. More than just academics, we focus on building essential life skills like problem-solving, creativity, and leadership—helping your child prepare not just for exams, but for life. At 21K, your child will be part of a supportive, global community, connecting with peers from across the world and learning in a way that’s both exciting and meaningful. Our facilitators provide one-on-one attention, ensuring that every child receives the guidance and encouragement they need to thrive. Your child’s path is their own—and we’re here to help them find it. Let’s help your child discover their path to success!

Company details

Company typeScaleup

IndustryE-learning

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

The ideal candidate will be comfortable meeting new people frequently and have the ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.
This profile requires candidates to work from home and must have their own laptop and high-speed internet. The candidate must be motivated to grow with the company and work with an entrepreneurial mindset considering a start-up work culture.

Quality Analyst - Sales Responsibilities:

Audit calls & sales processes and provide feedback on areas of improvements and strength.
Coach Sales force and give constructive feedback on timely performance.
Take up improvement activities through Regular Briefings & Call listening sessions.
Help the new hires speed up the learning curve, periodically conduct audits of new hires.
Conduct Call Calibrations, detailed process audits & RCA; thorough understanding of QA Reporting
Drive projects undertaken for process improvements.

Requirements

At least 2-3 years of experience as Quality Analyst for Sales team
Excellent Verbal & Written communication Skill
Go-getter and strive for performing process improvement.
Immediate Joiners.