Role overview

Qualifications

Proven experience in a customer support, scheduling, or administrative role.
Exceptional verbal and written communication abilities, with a professional and courteous demeanor.
Demonstrated capability in calendar management and task coordination.
Must be highly organized, detail-oriented, and skilled at prioritizing multiple tasks simultaneously.

Responsibilities

Act as the primary point of contact, receiving and processing service requests from both new and existing clients through various channels.
Efficiently schedule and coordinate landscaping and mowing services, strategically assigning field teams according to geographic location and availability.
Meticulously manage and update the master service calendar to prevent scheduling conflicts and ensure timely job completion.
Proactively communicate with clients and field personnel, sending service confirmations and reminders.

Key facts

Remote from: Anywhere
Full time
Virtual Assistant
English

Hard skills

Dispatch Coordination Client Services Calendar Management Issue Tracking Google Calendar Calendar Management Customer Relationship Management Help Desk Support Services Marketing Online Communication Organizational Structure Task Management

Other skills

Microsoft Excel
Professionalism
Non-Verbal Communication
Communication
Multitasking
Time Management
Detail Oriented
Prioritization
Problem Solving

About the company

WOW Remote Teams

Staffing & Recruiting

Looking to expand your team with highly skilled, bilingual professionals? Look no further than WOW Remote Teams! We specialize in providing US-based companies with custom, reliable, and affordable teams featuring top 1% talent from Latin America. Our hassle-free process begins with finding and prescreening the best candidates for your needs. You make the final decision while we handle all the contracts, payments, and local employment laws. Best of all, you can save up to 30% on salary expenses with no recruitment, placement, or consultation fees! Simply pay a flat biweekly or monthly fee, just as you would with any other employee. Our recruiting and search process is thorough, consistent, and targeted, utilizing a variety of resources to identify, attract, and present the best candidates to our clients. With our services, you have the opportunity to select the best talent for your company and provide candidates with new career opportunities. Choose WOW Remote Teams for a hassle-free, affordable way to build a team of highly experienced, bilingual professionals, including software and web developers, executive assistants, designers, social media managers, content creators, CSR, and more. Located in Phoenix, Arizona, we're here to help you succeed.

Company details

Company typeStartup

IndustryStaffing & Recruiting

Company size2 - 10

Links

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Job description

This is a remote position.

Our client is looking for a highly organized and communicative Customer Service and Administrative Assistant to join their team on a full-time, fully remote basis. Our client is a prominent player in the landscaping industry, recognized for their significant growth and commitment to quality service in recent years.

Section: Job Description

Responsibilities:

Act as the primary point of contact, receiving and processing service requests from both new and existing clients through various channels.
Efficiently schedule and coordinate landscaping and mowing services, strategically assigning field teams according to geographic location and availability.
Meticulously manage and update the master service calendar to prevent scheduling conflicts and ensure timely job completion.
Proactively communicate with clients and field personnel, sending service confirmations and reminders.
Monitor the status of all active jobs, tracking completions and promptly addressing any delays or necessary rescheduling.

Requirements

Proven experience in a customer support, scheduling, or administrative role.
Exceptional verbal and written communication abilities, with a professional and courteous demeanor.
Demonstrated capability in calendar management and task coordination.
Must be highly organized, detail-oriented, and skilled at prioritizing multiple tasks simultaneously.

Qualifications:

Practical familiarity with standard scheduling or CRM platforms (e.g., Google Calendar, Microsoft Excel, or similar software).
Previous experience within a service-oriented business, such as landscaping, home services, or a similar field, is a strong advantage.

Benefits

Full-time
100% remote position.
They offer a competitive compensation package and the opportunity to be an integral part of a dynamic and growing team.