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Customer Care Representative (100% Work From Home)

Role overview

Qualifications

  • Excellent written and verbal communication skills
  • Strong customer empathy and relationship-building
  • Ability to collaborate across teams and work autonomously
  • Comfortable learning and becoming an expert in a SaaS product used by nonprofits

Responsibilities

  • Use strong customer empathy to inspire nonprofits and build long-lasting relationships
  • Answer questions from a wide range of nonprofits about Classy products and services
  • Solve complex customer problems fast by collaborating across Classy teams
  • Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise

Key facts

Other skills

  • Customer Service
  • Empathy
  • Problem Solving
  • Professionalism
  • Communication
  • Teamwork
  • Relationship Building

About the company

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Job description

Customer Service Rep / Fully Remote - Anywhere in U.S./ Great Pay / Unlimited PTO / Medical-Dental-Vision Insurance available day one / 401(k) plan - 

As a Customer Care Representative you'll...Use strong customer empathy to inspire nonprofits and build long-lasting relationships; 

Answer questions from a wide-range of nonprofits about Classy products and services; 

Build the brand of a fast-growing start-up through professional and timely communication; 

Solve complex customer problems FAST by collaborating across Classy teams; 

Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise; 

Work as part of a team to deliver shared goals while also thriving autonomously;

Improve processes, systems and customer interactions; 

Serve as the voice of the customersby passing along critical insights to the product team

Hiring Fast >>.Estimated Salary: $20 to $28 per hour based on qualifications

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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