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Dutch Speaking Customer Experience Representative -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Dutch

Other Skills

  • •
    Customer Service
  • •
    Analytical Skills
  • •
    Record Keeping
  • •
    Mentorship
  • •
    Communication
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Cultural Sensitivity

Job description

Patrique Mercier Recruitment FR is a prominent recruitment agency dedicated to connecting talented professionals with exceptional career opportunities in Greece. We are currently looking for a Dutch Speaking Customer Experience Representative to join our enthusiastic team. In this vital role, you will play a key part in delivering high-quality service to our Dutch-speaking customers, ensuring their experience with our company is both enjoyable and memorable.


Responsibilities

  • Serve as the main point of contact for Dutch-speaking customers, assisting them via phone, email, and chat channels.
  • Respond to customer inquiries, resolve issues efficiently, and provide detailed information regarding our products and services.
  • Maintain accurate records of customer interactions and feedback in our CRM system.
  • Collaborate closely with internal teams to improve customer service processes based on feedback and insights.
  • Stay informed about product knowledge and company policies to ensure accurate support is provided to customers.
  • Participate actively in team meetings to share insights and strategies for enhancing customer satisfaction.
  • Support the training and mentoring of new team members by sharing expertise and customer service best practices.

Requirements

  • Fluency in Dutch and English, with excellent communication skills in both spoken and written formats.
  • Prior experience in customer service is advantageous but not required.
  • Strong analytical skills and a customer-oriented approach to problem-solving.
  • Ability to engage effectively with customers from diverse backgrounds.
  • Familiarity with CRM software and customer support applications.
  • Excellent organizational skills and attention to detail.
  • A collaborative mindset with a positive attitude and a commitment to providing outstanding customer service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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