Key Facts

Remote From:

Full time

Entry-level / graduate

Danish, English

Hard Skills

LiveChat Customer Relationship Management Cross-Functional Collaboration Industry Trend Analysis Customer Success Management Market Trend Customer Relationship Management Help Desk Support Video Game Development Positive Psychology

Other Skills

•
Customer Service
•
Customer Service
•
Multitasking
•
Teamwork
•
Organizational Skills
•
Detail Oriented
•
Verbal Communication Skills
•
Problem Solving

Job description

Join Patrique Mercier Recruitment FR as we seek a Danish Speaking Gaming Experience Specialist to enrich our team! In this pivotal role, you will empower our Danish-speaking players by providing top-notch support and enhancing their gaming experiences. As a key point of contact, your expertise in customer service will help create enjoyable and seamless interactions for our players.

Responsibilities

Deliver exceptional customer support to Danish-speaking gamers, effectively addressing inquiries and resolving any concerns they may have.
Engage with players through multiple communication channels, including live chat, email, and phone, ensuring high-quality service at all times.
Record player interactions in our CRM system, gathering valuable feedback to help improve our gaming platforms.
Analyze trends in player feedback and gaming interactions to provide insights into product enhancements and player satisfaction.
Work collaboratively with the development team to advocate for player needs and suggest improvements based on feedback.
Stay informed on gaming trends and industry news to maintain meaningful conversations with players.
Contribute to a collaborative team environment by sharing ideas and insights during team meetings.

Requirements

Fluency in Danish and English, with strong communication skills both verbally and in writing.
Experience in customer service, particularly within the gaming industry, is highly desirable.
A passion for gaming and a solid understanding of gamer preferences and market trends.
Exceptional problem-solving abilities and a knack for addressing player needs effectively.
Familiarity with CRM tools and customer support applications.
Attention to detail and strong organizational skills to manage multiple inquiries efficiently.
A proactive and positive attitude, committed to enhancing customer experiences in the gaming community.

Benefits