Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

LiveChat Customer Relationship Management Business Support Systems Documentation Generation Customer Engagement Internal Communications Know Your Customer Issue Management Help Desk Support Video Game Development +2 more

Other Skills

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Customer Service
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Multitasking
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Troubleshooting (Problem Solving)
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Adaptability
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Teamwork
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Proactivity
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Detail Oriented
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Lateral Thinking
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Norwegian and English with strong written and verbal communication skills.
Prior experience in customer service, ideally in the gaming sector.
Proactive, enthusiastic approach with excellent problem-solving skills.
Familiarity with CRM software and customer support platforms; detail-oriented and organized.

Requirements:

Provide outstanding customer support to Norwegian-speaking gamers across channels (live chat, email, and phone), addressing inquiries and resolving issues promptly.
Document player interactions in CRM and gather feedback to identify areas for improvement.
Relay insights from player feedback and gaming trends to the development team to enhance gaming experiences.
Collaborate with internal teams to communicate player needs and advocate for features that improve player satisfaction.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Norwegian Speaking Gaming Experience Specialist. Join our dynamic team where you will play a crucial role in enhancing the gaming experience for our Norwegian-speaking players. Your passion for gaming coupled with exceptional customer service skills will help us create a welcoming and entertaining environment for our players.

Responsibilities

Provide outstanding customer support to Norwegian-speaking gamers, addressing inquiries and resolving issues promptly and effectively.
Engage with players through various channels, including live chat, email, and phone, ensuring a high standard of service delivery.
Document player interactions within our CRM system, gathering feedback to identify areas for improvement.
Monitor gaming trends and player feedback to relay valuable insights to the development team for enhancing gaming experiences.
Collaborate closely with internal teams to communicate player needs and advocate for features that enhance player satisfaction.
Stay current with industry trends and gaming news to foster informed discussions with customers.
Contribute to a positive team environment by sharing ideas and participating in team discussions.

Requirements

Fluency in Norwegian and English is essential, with strong written and verbal communication skills.
Prior experience in customer service, ideally in the gaming sector.
Genuine enthusiasm for gaming, along with a good grasp of player preferences and industry trends.
Excellent problem-solving skills with the ability to think on your feet.
Familiarity with CRM software and customer support platforms.
Detail-oriented and organized, capable of managing multiple tasks efficiently.
Enthusiastic, proactive approach to delivering exceptional customer experiences.

Benefits