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Norwegian Speaking Gaming Experience Specialist -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English

Other Skills

  • •
    Customer Service
  • •
    Multitasking
  • •
    Troubleshooting (Problem Solving)
  • •
    Adaptability
  • •
    Teamwork
  • •
    Proactivity
  • •
    Detail Oriented
  • •
    Lateral Thinking
  • •
    Verbal Communication Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Norwegian and English with strong written and verbal communication skills.
  • Prior experience in customer service, ideally in the gaming sector.
  • Proactive, enthusiastic approach with excellent problem-solving skills.
  • Familiarity with CRM software and customer support platforms; detail-oriented and organized.

Requirements:

  • Provide outstanding customer support to Norwegian-speaking gamers across channels (live chat, email, and phone), addressing inquiries and resolving issues promptly.
  • Document player interactions in CRM and gather feedback to identify areas for improvement.
  • Relay insights from player feedback and gaming trends to the development team to enhance gaming experiences.
  • Collaborate with internal teams to communicate player needs and advocate for features that improve player satisfaction.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Norwegian Speaking Gaming Experience Specialist. Join our dynamic team where you will play a crucial role in enhancing the gaming experience for our Norwegian-speaking players. Your passion for gaming coupled with exceptional customer service skills will help us create a welcoming and entertaining environment for our players.


Responsibilities

  • Provide outstanding customer support to Norwegian-speaking gamers, addressing inquiries and resolving issues promptly and effectively.
  • Engage with players through various channels, including live chat, email, and phone, ensuring a high standard of service delivery.
  • Document player interactions within our CRM system, gathering feedback to identify areas for improvement.
  • Monitor gaming trends and player feedback to relay valuable insights to the development team for enhancing gaming experiences.
  • Collaborate closely with internal teams to communicate player needs and advocate for features that enhance player satisfaction.
  • Stay current with industry trends and gaming news to foster informed discussions with customers.
  • Contribute to a positive team environment by sharing ideas and participating in team discussions.

Requirements

  • Fluency in Norwegian and English is essential, with strong written and verbal communication skills.
  • Prior experience in customer service, ideally in the gaming sector.
  • Genuine enthusiasm for gaming, along with a good grasp of player preferences and industry trends.
  • Excellent problem-solving skills with the ability to think on your feet.
  • Familiarity with CRM software and customer support platforms.
  • Detail-oriented and organized, capable of managing multiple tasks efficiently.
  • Enthusiastic, proactive approach to delivering exceptional customer experiences.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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