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Spanish Speaking Streaming Platform Support Representative -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Spanish

Other Skills

  • •
    Communication
  • •
    Problem Solving
  • •
    Analytical Skills

Roles & Responsibilities

  • Fluency in Spanish and English, both verbal and written
  • Experience in customer support or technical assistance, ideally in the streaming or entertainment sector
  • Understanding of streaming technologies and user interaction patterns
  • Strong communication, analytical, and problem-solving skills focused on customer satisfaction

Requirements:

  • Provide outstanding support to Spanish-speaking users via email, live chat, and phone, addressing their inquiries about the streaming service
  • Troubleshoot and resolve technical issues related to account setup, streaming quality, and content availability
  • Document customer interactions and resolutions in the CRM system efficiently
  • Collaborate with other teams to communicate user feedback and propose service enhancements

Job description

Patrique Mercier Recruitment FR is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our vibrant team. You will play a crucial role in assisting users of our streaming platform, ensuring they have an enjoyable and trouble-free experience. If you are passionate about technology and customer service, we'd love to hear from you!


Responsibilities

  • Provide outstanding support to Spanish-speaking users via email, live chat, and phone, addressing their inquiries about the streaming service.
  • Troubleshoot and resolve a variety of technical issues regarding account setup, streaming quality, and content availability.
  • Offer expert guidance on the features and functionalities of the platform to enhance user experience.
  • Document customer interactions and resolutions in the CRM system efficiently.
  • Collaborate closely with other teams to communicate user feedback and propose enhancements to the service.
  • Keep abreast of platform updates, industry trends, and troubleshooting best practices.
  • Cultivate user relationships through follow-ups to ensure satisfaction and address ongoing concerns.

Requirements

  • Fluency in Spanish and English, both verbal and written.
  • Previous experience in customer support or technical assistance, ideally in the streaming or entertainment sector.
  • Understanding of streaming technologies and user interaction patterns.
  • Strong analytical skills paired with effective problem-solving abilities.
  • Exceptional communication skills focused on customer satisfaction.
  • Knowledge of CRM systems or support ticketing tools is a plus.
  • Ability to work independently and effectively in a fast-paced environment.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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