XTN-C22E702 | ZOOM ONBOARDING SPECIALIST

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers. 

We are looking for an amazing Zoom Onboarding Specialist.  The Zoom Onboarding Specialist will build strong relationships with internal teams & customers ensuring successful training of Zoom products. Your efforts will drive customer satisfaction and happiness. The training specialist requires deep experience in SaaS and or Video Collaboration products / services.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Provide customer facing training on Zoom products to ensure customer enablement on purchased products.
• Lead training schedule to meet the customer’s needs and ensure the majority of users are trained on the products they will be utilizing.
• Engage with customer success on a regular basis to communicate successes & areas of opportunity related to the customer.
• Maintain a book of business of strategic segment accounts to be determined by customer success leadership.
• Provide ad-hoc onboarding support for Zoom products based on Customers needs.
• Provide subject matter expertise regarding Zoom Products to assist in customer onboarding.
• Help evolve the current Zoom Training program based on the needs of our targeted customers as well as internal stakeholders.
• Contribute to the team to achieve quarterly goals and provide clear reporting on metrics.
• Develop and nurture relationships with key individuals within the organization and serve as an internal advocate for the team and customer.
• Closely manage assigned accounts and build long-term customer relationships to identify and eliminate risk attribution.
• Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.

• Zoom Onboarding Specialist will have a minimum of 3+ years’ experience in Customer Success, or Customer Training and a proven track record servicing strategic and complex organizations.
• Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required.
• Ability to document the progress of key metrics in order to track attainment of quarterly goals
• Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers.
• Ability to deliver customized presentations and demonstrations via web conference.
• Strong product and technical knowledge of Zoom product configurations and abilities with ability to articulate how to best use and deploy the service.
• Strong business acumen of the software industry.
• Great interpersonal skills with a positive attitude.
• Zoom Onboarding Specialists will collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results.
• Willing to work night shift between 8:00 AM – 6:00 PM (11:00 PM – 8:00 AM Manila Time). Schedule may change based on business needs and should be discussed with your manager.