Offer summary

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field., At least 3 years of experience in CRM administration or system management., Proficiency in Zoho CRM, including workflow automation and integrations., Strong analytical, troubleshooting, and communication skills..

Key responsibilities:

Configure and manage all aspects of Zoho CRM, including modules, data, and system settings.

Design and maintain automation rules, workflows, and approval processes.

Monitor CRM performance, troubleshoot issues, and ensure data accuracy and security.

Provide user training and support to maximize CRM adoption and effectiveness.

Job description

Set-up and Location: WFH

Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time)

Employment Type: Full-time

Ready to do work that actually excites you?

We are looking for a CRM Specialist to oversee the configuration, customization, and daily management of Zoho

CRM applications. The ideal candidate for this role should excel in optimizing workflow automation, ensuring data

integrity, and supporting cross-functional teams with CRM best practices and user training. This role is critical for

maximizing the effectiveness of customer management systems and ensuring seamless CRM operations across

organizational processes.

What You'll Do:

Configure and manage all aspects of Zoho CRM, including modules, fields, data import/export, and system
settings.
Design, implement, and maintain automation rules, workflows, and approval processes.
Monitor CRM performance, troubleshoot issues, and maintain data accuracy and security.
Customize dashboards, reports, and user interfaces for enhanced user experience and actionable insights.
Integrate Zoho CRM with other platforms and third-party tools to ensure seamless data flow and system interoperability.
Manage user roles, permissions, and profiles to ensure secure access and compliance.
Develop and maintain clear documentation for configurations, workflows, and processes.
Provide training and user support to maximize CRM adoption and effectiveness.
Identify and implement opportunities for process improvement and increased CRM utilization.

Requirements

What You Bring

We’re looking for someone who:

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field is preferred.
3+ years of experience in CRM administration, system management, or related experience.
Proficiency in Zoho CRM and experience with workflow automation and integrations.
Strong analytical skills and the ability to solve complex technical issues.
Experience with data migration, data validation, and maintaining high standards of data integrity.
Excellent communication and organizational skills to interact with technical and non-technical teams.
Attention to detail, adaptability, and a proactive approach to ongoing system improvements and troubleshooting.

Benefits

Why You’ll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!

Let’s Talk

If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.

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